Senior D365 Support Consultant (Dynamics 365 CE/Power Platform)

Are you ready to drive digital transformation in an exciting and innovative environment? Incremental Group, part of Telef nica Tech UK&I, is a trailblazing digital transformation provider dedicated to helping organizations revolutionize their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we are committed to guiding government, non-profit, and industry entities on their digital transformation journey using Microsoft technologies. With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Incremental is at the forefront of driving impactful change. Why Join Us? At Incremental, you will be part of a vibrant team that is changing the landscape of digital transformation. As a Senior D365 Support Consultant, aligned to our Managed Services function, you will focus on delivering support, solutions and initiatives to a customer base that has a wide and varied range of D365 solutions to engage with. Your expertise and insights will shape the future of our Enterprise Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. We hold ourselves to high standards while fostering a flexible work environment and a healthy work-life balance. Position Highlights Role : Senior D365 Finance Consultant (Dynamics 365 CE/Power Platform) Locations : Offices including Glasgow, Aberdeen, Manchester, and London. Work Arrangement : Hybrid and office working, ensuring flexibility. Annual Leave : Enjoy 34 days of annual leave, with options to buy and sell more. Learning & Development : Invest in your growth with guaranteed learning and development opportunities. Health & Wellbeing : Benefit from private medical coverage, permanent health insurance, and more. Financial Security : Secure your future with life insurance and critical illness cover. Financial Benefits : 6.5% contributory pension. Innovative Culture : Thrive in a relaxed yet high-achieving work environment. Your Role As a Senior D365 Support Consultant, you will be at the forefront of our Enterprise Applications pillar, leveraging your deep D365 CE/Power Platform knowledge and expertise to ensure delivery of high-quality support and solutions to our D365 CE/Power Platform customers. Your experience and understanding of Accountancy related queries, issues, and solutions, within the context of D365 CE/Power Platform, ensures that you are recognised as a trusted advisor both internally and externally. Your responsibilities include: End to end support for all Dynamics 365 CE/Power Platform related issues raised by the customers and escalated by colleagues Problem solving and defining Solutions that are best fit Scoping and delivering changes Advisory sessions on both best practise and opportunities for growth via Microsoft s technology roadmap Identify, diagnose, and resolve D365 CE/Power Platform issues in collaboration with colleagues, peers, and Microsoft support. Offer guidance to colleagues on best practices and functions within the D365 CE/Power Platform. Collaborate with peers and customers to understand process requirements and recommend enhancements or modifications to the system. Participate in reviews of essential system updates and releases ensuring smooth transitions and minimal disruptions. Maintain updated documentation of system configurations, customisation's, and user guides. Assure a professional and successful service delivery approach towards the customer. Support service readiness ahead of go live. Identify new opportunities to grow and enhance the customers D365 CE/Power Platform solution Work with colleagues across the organisation including technical leads, fellow consultants, and Service Delivery Managers. Desired Skills and Experience: We are seeking a passionate team player with the following qualifications: Proven experience providing support for D365 CE/Power Platform and implementations Strong D365 CE/Power Platform support experience with particular focus on Accountancy Experience delivering continual enhancement of D365 CE/Power Platform implementations and working to the Microsoft update/release cadence. An excellent troubleshooter and problem solver Experience of working at a Microsoft partner. Ready to Make an Impact? Join us in shaping the future of digital transformation at Incremental Group. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We look forward to hearing from you We don t believe hiring is a tick box exercise, so if you feel that you don t match the job description 100%, but would still be a great fit for role, please get in touch.