Senior Information Technology Support Engineer

IT Support Engineer Do you thrive in a fast-paced environment, troubleshooting technical challenges and keeping users productive?Lorien are currently working with a Leeds based client who are going through a significant change to their digital landscape and investing in their IT provision. With a recent CTO appointment, focus on building a strong IT team is at the forefront of their plans. My client are looking for a skilled IT Support Engineer to join their team and become the one-stop shop for all things tech! You'll provide exceptional support across the board, from workstations and printers to complex server issues and network configurations.What You'll Do:Be the first line of defense, resolving user requests and incidents related to:Workstations (Windows 10/11 & Mac OSX)PrintersServers & StorageNetworking (LAN, switches, access points)Software applicationsProvide exceptional desk-side support, ensuring a smooth experience even for senior executives.Implement and maintain IT Service Management principles for efficient issue resolution.Champion cybersecurity best practices, including MFA, password managers, anti-virus, and DLP policies.Manage and troubleshoot cloud-based solutions like Azure and Office 365.Support our communication systems, with experience in MS Teams phone systems or similar cloud solutions.Leverage your expertise in Microsoft Intune (or similar MDM) to manage multi-platform devices (Windows/Mac).You're a Perfect Fit If You Have:2-3 years of experience in IT support.A strong understanding of supporting Windows 10/11 and Mac OSX operating systems.Experience with cloud-based solutions, particularly Azure and Office 365.Familiarity with Local Area Networks (LANs), including switches and access points.Proven ability to provide exceptional desk-side support to diverse users, including senior executives.A working knowledge of IT Service Management (IT-SM) principles.Passion for cyber security best practices, including MFA, password managers, anti-virus, and DLP.Experience with MS Teams phone systems or other cloud phone solutions (a plus).Experience with Microsoft Intune or similar tools for multi-OS device management (a plus).The role will be based from their Leeds city centre office 3 days a week (Tuesday being a mandatory day) and last two days of each month (can be included in the 3 days a week allowance).Salary is paying up to £45,000 depending on experience with a generous benefits package.Candidates must be based in the UK and have right to work as the organisation does not provide sponsorship.