Senior Information Technology Support Engineer

Level 3 IT Field Engineer – UK Wide, Mainly Scotland & North England Permanent role or a 3 Month contract with a view to go permanent.We have an exciting opportunity for a L3 IT Solutions Engineer for a leading IT Service Provider. This field role will mainly be covering sites around Scotland and the North of England. This is a customer-facing role within challenging environments. There can be extensive travel required to and from customer sites with a requirement to stay overnight depending on location and project size.Responsibilities: Visiting customers on site to carry out consultancy, installations & supportPre-delivery configuration and testing of servers and workstations to customer specificationsHelping with unpacking and setting up of servers and workstations onsiteReceiving fault reports, diagnosing, and providing solutions quicklyEvaluating new products & technologies when requestedProducing reports on every visit detailing work done, outstanding work and issues to the projects teamAcquiring customer sign off for all completed projectsAssisting Technical Support & Sales with queries and problems when necessaryMaintaining current knowledge of hardware and software and a detailed knowledge of the product rangeStriving to improve the efficiency of the department by reviewing and improving the current procedures and providing recommendations / feedbackExperience in one or more of the following areas is essential:Modern Device Management (Microsoft Endpoint Manager, SCCM, Intune, Autopilot, Windows 10 Enterprise)Identity Management (AD, AAD, AAD Connect, MFA, SSO, SAML, Okta)Microsoft Teams, Exchange Online, SharePoint Online, Office 365 and Microsoft 365 AppsSecurity (Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint)Compliance (Insider Risk Management, Information Protection and Governance)Application delivery: VDI solutions (Citrix, VMWare) and Mobile Apps