Senior IT Operations Manager - Cardiff

Senior IT Operations Manager - Cardiff

Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off and in action so it's supporting this alongside the Director of IS

The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a couple of Team Leaders

Experience Required:

• Experience in a similar senior IT role i.e. Head of IT / Head of IT Services / Senior IT Operations Manager
• Hands-operational senior IT experience
• Ability to manage cross-functional IT teams and develop those teams
• Excellent understanding of IT service management, IT infrastructure, and IT operations management.
• Experience within the legal sector or a professional services environment would be a bonus
• Have the ability to implement and lead large-scale IT projects.
• Worked in a Microsoft Cloud environment

The role

• Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft cloud environment
• Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy.
• Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK
• Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs.
• Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business.
• Collaborate with senior management, including people at the Director level and other stakeholders to understand and address urgent IT needs, to develop a robust IT strategy moving forward.

The role is hybrid 3 in office 2 at home, with the expectation of more in the office until up to speed with things. My client is looking to pay a starting salary between £60,000 - £68,000 + Hybrid working + Excellent Benefits.

To apply, send your CV to matthew.leach @ circlerecruitment.com

Keywords: Head of IT / Head of IT Infrastructure / Head of IT Services / Azure / IT Security / Microsoft / Cardiff

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