Senior IT Support Engineer

Senior IT Support Engineer - Bristol - �40,000 - �50,000 + bonus + private healthcare

This is an excellent opportunity for a Senior IT Support Engineer to join a growing software house in central Bristol to ensure the availability and reliability of the companies internal services.

It is a hands-on role with line management responsibility for one IT Support Technician, and would suit someone currently in a Desktop Support / IT Manager / Infrastructure Engineer role, who has prior management / mentoring experience.

The role will be mainly office based, so it would need to be someone local to Bristol - a driving license would also be required as they have a second, smaller office in Gloucestershire (travel there would be infrequent - once every week or two).

The ideal candidate would tick the following boxes:

• Experience in an internal support / IT Manager role for an SME


• Hands-on experience providing Office365 support


• Networking (firewalls, switches etc.) knowledge


• Familiar with Windows Server 2022


• Experience of vendor management / contract negotiations etc.


• Mentoring or management experience


• Microsoft certifications


• A driving license and happy to be office based

This will be a varied role and responsibilities will include the following:

• Providing technical support (up to 3rd line) & managing tickets


• Vendor management & sourcing equipment


• Endpoint security


• Disaster recovery


• Onboarding/offboarding


• Line management of a Support Technician

Some of the benefits that come with the Senior IT Support Engineer role will include:

• Annual bonus


• Life insurance


• Private Medical


• 26 days holiday (plus banks) rising to 29, plus holiday trading