Senior IT Support Technician

Are you an ambitious IT Support Technician looking to enhance your technical skills in an environment where your expertise is valued and recognised? Would you like to work for a successful, growing company known for exceptional customer service and a friendly, supportive work culture?

Our client is currently seeking an experienced Senior IT Support Engineer with relevant experience in the IT support field.

Would you like to live and work in the beautiful Highlands of Scotland, where lifestyle and work-life balance matter just as much as the job?

The Role

As a Senior IT Support Technician with relevant IT experience you will join a busy, friendly team. If you're passionate about customer service and eager to grow your technical skills in a supportive environment, this is the role for you. They will offer training and opportunities for Microsoft certification to further enhance your skills. There are excellent prospects for career advancement in a rapidly expanding company.

Salary and Benefits

Our client believes investing in employees' growth. They will support you as you pursue relevant Microsoft certifications and offer the following benefits:

• Competitive Salary: £35,000 - £45,000, depending on experience


• Private Medical Cover


• Employee Pension Scheme


• Additional bonus for Out-of-Hours Rota

Job Objectives

As a Senior IT Support Engineer, you’ll be involved in all aspects of IT support, from 2nd-line troubleshooting to managing IT projects. The ability to work collaboratively within a team as well as use your own initiative is key. While most of the role will be office-based, there will be occasional site visits, so your own transport is necessary.

You will be on a mandatory out-of-hours cover rota (1 week/weekend every 2 months) from 7 am to 8 pm.

Required Knowledge and Skills

• 5+ years’ experience in IT Support.


• Strong customer-facing skills and a calm, professional telephone manner.


• Expertise in Windows Server 2016/##########2: installation, migration, troubleshooting, and maintenance.


• Experience with hardware builds, server configuration (RAID, iDRAC, OS Deployment).


• Advanced networking skills: configuring routers, switches, wireless access points, VLANs, and VPNs. Experience with IPsec and SSL VPN.


• Hands-on experience with Microsoft Azure.


• Proficiency in Hyper-V virtualization/replication.


• Office 365 Administration: SharePoint, OneDrive, Licensing, and migrations.


• Confident with PowerShell Scripting.

Desirable Additional Skills:

• Cyber Essentials / PCI Compliance knowledge is a plus.

If you’re ready to take your IT career to the next level in a thriving and supportive company, id love to hear from you!