Senior Operations Manager (FTC)

Senior Operations ManagerFixed Term Contract until mid May 2025Full TimeHybrid Role Salary DOEASAP start dateMarbleEmbark on a journey where innovation knows no bounds, sustainability is a guiding star, and creativity takes centre stage. At Marble, we aren't just an experiential marketing agency; we're the architects of extraordinary moments, the pioneers of pushing boundaries, and the global leaders in crafting experiences that defy expectations.🚀 Innovative Trailblazers: We don't just keep up with trends; we set them. Your ideas matter. We encourage and empower our team to think outside the box, challenge the norm, and bring their creative visions to life.🌍 Global Playground: Join a team that spans the globe, working on projects that captivate audiences worldwide. At Marble, your creativity will have a global canvas, and your ideas will leave a mark on every corner of the world.♻️ Sustainability Champions: We believe in leaving the world better than we found it. Sustainability isn't just a checkbox; it's ingrained in everything we do. Join us in making a positive impact on the planet through sustainable practices and conscious experiential marketing.🎉 Fun, Dynamic, and Ambitious: Our workplace is a playground of ideas, a canvas for creativity, and a hub of ambition. From brainstorming sessions to project execution, every moment is an opportunity for excitement and growth.🌈 Diverse and Inclusive: We celebrate differences and thrive on diversity. Your unique perspective is not just welcomed; it's essential. At Marble, we believe that diverse teams breed innovation.The RoleAs the Senior Operations Manager, you will play a pivotal role in shaping the future of our organisation by developing strategic operational plans, implementing sustainable practices, and leading top-level HR initiatives. From streamlining processes to minimising environmental impact and nurturing talent, you will have the opportunity to make a significant impact on our business and contribute to our overall success.You are a strategic thinker with a track record of driving operational excellence, promoting sustainability, and cultivating a high-performing workforce. You have experience of working with Senior Management Team to devise and implement new processes, systems and manage cross departmental projects to increase organisational effectiveness and productivity.Business OperationsSupport on developing yearly strategy, setting company wide and departmental OKRs and team targetsLead on designing processes and systems to not only support the execution of the strategy but also increase productivity and effectiveness of the business as a wholeSupport the Account and Delivery team on RFPs and tender when necessaryBe responsible for company wide IT, security and legal compliance and support with implementation of Health and SafetyMaintenance of company systems i.e. Hubspot, Scoro, Hibob, GoogleWork with head of department to develop and analyse reporting of key data points to enable Senior Management to plan and forecastWork with Finance on developing departmental budgetsLead management meetings including setting agendas and managing follow up actionsSustainabilityUsing understanding of sustainability in the context of the agency, lead the implementation of sustainability (i.e. ISO accreditations and BCORP) into day to day operationsDevelop the strategy for sustainability across the business, with support from the Sustainability CoordinatorBe a part of Team Green (an internal sustainability team) to ensure that sustainability tasks are being carried out in line with strategyProvide support and sign off on day to day sustainability tasksHuman ResourcesLead on yearly appraisals, ensuring that the process is managed effectivelyBe responsible for ensuring the company policies and handbook are up to date and rolled out among the teamSupport Managers and Heads of Departments with employee relations issuesSupport with recruitment, creating job specs, managing external recruiters and supporting internal hiring managers with processSupport with developing training materials and programmes for the team alongside Heads of DepartmentsManage HR system (HiBob)Optimise onboarding processesManagementManagement of the Business Operations teamEnsuring that 1-1s are carried out effectively and personal development plans are achievedSupport and mentor team to reach individual targets and personal goalsSKILLSLeadership: Proven ability to lead and inspire cross-functional teams, drive change, and achieve results through effective leadership.Strategic Planning: Demonstrated experience in developing and implementing strategic operational plans aligned with organisational goals and objectives.Analytical Skills: Strong analytical capabilities to assess operational performance, identify areas for improvement, and make data-driven decisions.Communication: Excellent verbal and written communication skills to effectively convey ideas, influence stakeholders, and collaborate across departments.Sustainability Knowledge: Understanding of sustainability principles and practices, with the ability to develop and implement initiatives to minimise environmental impact and promote social responsibility.HR Management: Experience in top-level HR functions such as talent acquisition, talent development, performance management, employee relations, and compliance.Change Management: Proven track record in leading organisational change initiatives and managing transitions effectively.Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to evolving business needs and priorities.Social & Environmental GoalsAll employees at Marble are responsible for ensuring our progression towards achieving our Social and Environmental goals. Through individual and collaborative actions we work together completing tasks and setting out and implementing plans to reach our goals that align with our values. In 2023 we set our Social and Environmental Goals:Environmental: Achieve net-zero emissions in our core operations by 2030.Social : Provide 3 paid internships a year to individuals from underrepresented groups.Industry / Value Chain: Support and influence 100% of our supply chain to be socially and environmentally sustainable by 2030.SKILLSMinimum of 3 years of experience in a similar role at a senior levelPrevious experience of working in the marketing and media industryDemonstrated track record of success in driving operational excellence, sustainability initiatives, and HR strategies.Experience in leading teams, managing budgets, and implementing process improvements.Previous experience in industries with a focus on sustainability and social responsibility is a plus.