Senior Parts Advisor

The Role:

Are you an experienced Senior Parts Advisor with a passion for the motor industry? Do you thrive in a fast-paced, dynamic environment, and have a track record of delivering exceptional customer service and operational efficiency? If so, we want YOU to be a key player in our client's growing team!

Our client, a well-established and forward-thinking dealership based in Poole, is looking for a talented Senior Parts Advisor to support their busy aftersales operation. If you’ve got proven experience in a senior parts role within the motor industry (either car or commercial vehicles), we want to hear from you!

As a Senior Parts Advisor, you'll be at the heart of their parts operation, ensuring that the workshop and customer-facing parts sales are handled with precision, efficiency, and professionalism. You’ll be the go-to expert for everything related to parts management and play a critical role in helping drive the business forward.

We’re looking for a proactive, results-driven individual with excellent communication skills, a dynamic personality, and a genuine enthusiasm for the motor trade. You will be representing the company and enhancing their reputation, helping to boost parts sales and contribute to their ongoing success.

Key Responsibilities:

Customer-facing & over-the-counter sales: Handle parts sales in person and over the phone with customers, providing expert advice and recommendations.

Workshop Support: Process and manage parts orders for all makes and models, ensuring timely deliveries to keep the workshop running smoothly.

Parts Procurement & Stock Control: Source parts, manage inventory, and maintain tight control over stock levels. Involved in regular stock taking and managing stock movements.

Supplier Relations: Resolve invoice discrepancies, handle returns, chase credits, and ensure smooth supplier relationships.

Warranty Parts Management: Control warranty parts retention, ensuring correct processes are followed for returns.

Waste & Equipment Management: Oversee waste disposal, tools and equipment purchasing, and ensure the availability of consumables for the workshop.

DMS Mastery: All parts are controlled through a Dealer Management System (DMS), and you will be responsible for maintaining accurate records and data.

Team Collaboration: Issue PPE to staff, promote positive company culture, and enhance parts sales and business growth.

About You:

Proven experience in a Senior Parts Advisor role, preferably within a motor dealership (car or commercial).

A keen understanding of the motor industry, parts management, and workshop operations.

Exceptional communication skills with the ability to engage with customers and suppliers professionally.

Strong organizational skills, able to handle multiple tasks and work under pressure.

A proactive and dynamic personality, ready to contribute to the team and the company’s success.

Experience with a Dealer Management System (DMS) is advantageous.

What We Offer:

Competitive Salary: £33,000 - £38,000 per annum (depending on experience and skillset)

Bonus Potential: KPI-based bonus scheme to reward your hard work.Working

Hours: Monday – Friday, with two possible shift patterns: 07:00am – 17:00pm or 8:00am – 6:00pm (with a 30-minute lunch break) Saturday Work: 1-in-3 Saturdays (8:00am – 12:00pm).

Growth Opportunities: Be a part of a growing and innovative company, with ample room for career development and progression.

Flexibility: We understand that the needs of the business can change – flexibility within the role is essential to meet these demands.

Ready to Make a Difference in the Motor Industry?

If you are a motivated, passionate, and experienced Senior Parts Advisor, we would love to hear from you! This is your chance to join a top-tier dealership and make a real impact on their operations.

How to apply: If you’re excited about this opportunity and believe you have the necessary skills and experience, don’t hesitate to apply! Send your CV to Josh Maitland at Silcom Recruitment or call to discuss in strict confidence.

Don’t worry if your CV is out of date – get in touch, and we can help with the rest!