Senior Revenues Officer

Are you an experienced Revenues professional looking for a new challenge? We are seeking a skilled�Revenues Officer�to join our Finance and Governance team, supporting the efficient administration, billing, collection, and recovery of�Council Tax, Business Rates, and BID levies.

Key Responsibilities:

• Manage a caseload of Council Tax and Business Rates accounts, ensuring accurate billing and debt recovery.


• Interpret and apply relevant legislation (Local Government Finance Act 1992) and council policies.


• Investigate and respond to customer queries via phone, email, and in-person, providing expert advice.


• Identify and process discounts, exemptions, and payment arrangements.


• Represent the Council in court proceedings related to debt recovery.


• Work with internal and external stakeholders, including landlords, businesses, and government agencies.


• Support process improvements and maintain high data accuracy.

About You:

• Strong knowledge of�Council Tax, Business Rates, and debt recovery legislation.


• Experience working in a Revenues environment, managing customer accounts and legal processes.


• Excellent communication and problem-solving skills.


• Ability to analyse data, prepare reports, and contribute to policy improvements.


• Proficient in relevant IT systems, including databases and Microsoft Office.

The aim of the role will be to reduce arrears and influence customer payment behaviours through customer contact, payment negotiation, verification of liabilities / discounts / exemptions, liaising with third parties and taking appropriate recovery action based on the customer individual circumstances.

Candidates require extensive experience with NEC (Northgate revenues) and Council Tax Legislation - Previous experience with Civica Collect (Onestep) is desirable but not essential.

The role is HYBRID and Candidates will be required to attend Southwark offices or surrounding area at least 2 days per week and may be required to make home visits.