Senior Server Technical Support Engineer

Senior Server Technical Support Engineer

The Opportunity

My client, a leading international hardware distributor, has an opening for an experienced Senior Server Technical�Support Engineer to join the company's existing team, supporting server hardware configuration, repair, and building.

This will be an office-based role, with the hours of work 8:45 am - 17:45pm Mon - Fri

Salary and Benefits

Dependant on experience ITRO �40,000 - �60,000

Benefits

Salary sacrifice pension, 24 days holiday plus your Birthday, Group Life Assurance,

Employee Assistance Program, Private Medical Insurance, Salary sacrifice electric cars and bike

Schemes, onsite parking, and EV charging.

The Company

My client is a leading international IT hardware distributor, located in Berkshire They specialise in tailored configured hardware server solutions, providing servers from leading manufacturers.

Established for more than 20 years, the technical department is a fun and enjoyable place to work, providing staff with games facilities within the office, including darts and arcade machines.

The Day to Day Role

Provide timely and effective technical support to customers via email and phone.

Resolve hardware build issues within the warehouse, adhering to Dell cable routing diagrams and machine specs.

Communicate with sales representatives regarding issues with builds and further their understanding of products.

Document and tracked customer issues and resolutions in our support system.

Write documentation on new servers and issue resolution for internal and external use.

Troubleshoot and support network configurations, including familiarity with switches and routing protocols.

Apply basic knowledge of programming languages such as C++, Python and Linux command line to enable customers to resolve hardware issues.

The Experience You Will Have:

Proven experience in technical support.

Strong knowledge of hardware, particularly with Dell products, network troubleshooting and switch configurations.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Customer-focused with a commitment to providing exceptional service.

Desirable Experience But Not Essential:

Basic programming skills in C++ and Python are a plus.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Dell) are a plus.

Experience with Microsoft NAV Dynamics, Office 365, VPNs, SQL, Metabase, and MDM systems.

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