Senior Systems Consultant

Position: Senior Systems Consultant Reports to: Service Desk Manager Our client are an established award winning and progressive Cloud and Infrastructure Managed Service Provider. They have a proven track record in delivering enterprise-grade support, security, and consulting solutions to mid-sized and growing businesses in the property, retail, financial services, and healthcare sectors. They are continually growing and currently looking for a positive, forward thinking team player to join our systems team who is technically strong and who has a proven track record of dealing with a variety of complex issues across a wide variety of technology. The individual will fulfil a key role within the business and work closely with COO, CTO and Service Desk Manager. This role will suit an IT professional who has: Several years experience in an advanced technical role such as L3/L4 engineer A wide-ranging technical skillset, with advanced knowledge of cloud solutions and the Microsoft stack. Excellent analytical and problem-solving skills including root cause analysis. The ability to pass on technical knowledge to other members of the service delivery team. The ability to advise our clients on future IT needs The ability to deliver a methodical, logical and practical approach when diagnosing and leading technology changes within the business Experience required: Proven NOC / L3 / L4 experience within an MSP environment Good interpersonal skills be able to read and analyse situations against the bigger picture Strong influencing skills, cross functional collaboration with a focus on knowledge sharing Excellent understanding of ITIL Excellent problem solving and root cause analysis skills Good knowledge of quality standards, compliance and best practice Strong understanding of Microsoft s cloud offering including Office 365 and Azure; Strong understanding of and experience of virtualisation platforms; Comprehensive Microsoft stack knowledge Excellent understanding of networking fundamentals and good understanding of advanced networking concepts. Strong understanding of Firewalls/Routers/Storage Strong understanding of Linux Automation and scripting knowledge Desirable Strong understanding of security products and the cyber threat landscape; Familiar with a variety of backup/BC/DR products Knowledge of other non-Microsoft cloud platforms AWS, Google etc; Good understanding of VOIP solutions Key Responsibilities: Systems Management Take ownership of the ongoing proactive monitoring of client IT systems. Ensure systems are being monitored effectively and the monitoring process is documented and agreed. Ensure that new clients are onboarded into the monitoring platform and monitoring thresholds and remedial actions are configured appropriately. Manage the technical approval process for all planned changes. Ensure that appropriate technical implementation plans, test plans, and contingency plans are in place and ensure that existing systems are not compromised by any proposed changes. Act as a technical escalation point and ensure that all support calls escalated, are properly managed which may include providing an immediate but interim workaround Manage the Problem Board and own the resolution for reoccurring incidents. Lead the Change Advisory Board supported by the COO and CTO To mitigate and manage incidents as a key success factor. Ensure required communication with client and Executive Leadership in any major incident. While making recommendations on any short-term resolution and plan for longer-term remediation that will prevent those issues happening again. Take ownership of the patch management of clients infrastructure including compute devices, software and other hardware. Report on patch deployment and suggest improvements to the process. Ensure any new clients are on-boarded into the patch management process. #J-18808-Ljbffr