Senior Technical Support Engineer

83zero is working with a leading SaaS vendor who is expanding it’s Enterprise Technical Support Engineering team!Our client is looking for technical troubleshooters who come from a software support background, who love solving problems.Your Responsibilities Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.Work directly with R&D teamsKey Skills At least 3 years’ experience in Technical Support or a position of similar nature in a software company.Capable of understanding the technical aspects of a complex system.Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.Experience working with Windows, Linux or Unix Operating Systems.Must have excellent communication skills and a passion for providing world-class service.Experience of directly supporting enterprise-level customers.Ability and desire to learn products and technologies.Must be able to work independently as well as with others, as part of a domestic and international team.Excellent time management, decision making, prioritization and organization skills.Excellent English communication skills, any additional European languages would be beneficial.Ready to Apply? If this sounds like you, then why are you still reading?!APPLY NOW!