Senior User Researcher

JOB DESCRIPTIONAbout The RoleWe are recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate for user-centred design approaches. We will provide exciting opportunities to share your expertise with clients and team members, and to develop as a leader.What you’ll doAdvise clients on how to solve complex problems using research, people-centred design and Agile methodologiesLead multidisciplinary Agile teams to design services that meet identified user needsAdvocate inclusive approaches within user researchBuild supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversationsLine manage user researchers and advise other colleagues how how to get the best from user researchSupport in recruitment, events, blog-writing and winning new businessPromote our people-centred design offer both internally and externallyAbout the Candidate:Expertise in applying user research methodologies across different environmentsExperience of working in multidisciplinary Agile teams to design and deliver people-centred servicesWorking knowledge of how to research of accessibility needs or assisted digital needsProven experience of championing user research / user-centred design / service design approachesExperience of line management or mentoring/training other user researchersAdvanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivityA good understanding of other Agile roles across design, product and techStrong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forwardAbout The CompanyAs well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:Contributory pension scheme (company 6% with employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of:private health coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree planting