Service Advisor

Service Care Solutions have an excellent opportunity available for a motivated Service Advisor to join a client they are working with based out of a Premium Car Dealership in Romford.
As a Service Advisor, you will provide outstanding customer care and be the vital link between customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on company products and services to all customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what customers want and need.
Service Advisors work a variety of flexible patterns which can typically include weekends to ensure you provide the customers with the highest possible levels of service.
About you
Don't worry if you do not have previous experience, as we want applications from individuals with a willingness to learn and progress. Training is provided through a dedicated in-house Learning & Development team and outstanding manufacturer courses run by the company to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
Working knowledge of Kerridge would be advantageous, but not essential.
Why apply?
Our client are delighted to provide an industry-leading benefits package.
They are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Our client have a working environment where each employee is valued and respect every individual's unique contribution, supporting colleagues to thrive and achieve their full potential.
For more details and to apply, get in touch with Prakash today by emailing (url removed) or call (phone number removed)