SERVICE ADVISOR

Service Advisor

Salary:                 £29,000 - £31,000 (D.O.E)

Location:             Poole, Dorset

Hours:                  Monday – Friday 8:00 – 18:00 with 1 in 4 Saturdays

Drivers licence essential

About the role/our client:

Our client is a highly prestigious brand, offering a great working opportunity to work in the aftersales department, supporting the business through effective communication with all internal and external interactions.

Main Responsibilities:

• Manage calls with the service department to book in and arrange collections of customer vehicles.


• Provide outstanding customer service with all customer interactions across various channels.


• Recognise and act upon opportunities to upsell to work towards the team KPI’s.


• Demonstrate expertise when handling handovers, answering any questions and complete all administrative tasks involved.


• Distribute jobs to internal Workshop Controller, passing on any relevant information gained for a smooth transfer. 


• Manage customer expectations through strong communication and regular updates, where necessary.


• Follow up on any cancellations with the aim of re-booking.


• Data entry, recording and updates on vehicle records meticulously.


• Handle any complaints with care and empathy, aiming for resolution, escalating when needed.

Skills/Experience Required:

• Proven ability to provide excellent customer service skills.


• Strong communication, written and verbal.


• Ability to follow internal processes with compliance and regulation.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Car Scheme and vehicle purchase discounts.


• Career Development, consistent support for growth through inhouse training systems.


• Life Assurance, Health Cash Plan, Mental Health Support and Annual Paid Flu Vaccinations.


• Discounts on MOT’s, Services, Parts and Accessories, for you and your family.


• Access rewards and discounts including gym memberships through Simply Rewards.


• Local Discounts


• Social events.