Service Charge Officer

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.
Key Details:

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• \nHourly Rate: £18.93 PAYE / £23.47 Umbrella
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• \nContract: Until July 2025, with potential to extend
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• \nAvailability: 6 positions available
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• \nWorking Model: Hybrid with requirement to report to office based in WD6
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Your Role: As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:

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• Managing service charge enquiries from residents and internal staff.
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• Investigating and resolving disputes, including attending meetings with residents.
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• Collaborating with analysts to ensure accurate service charge estimates.
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• Supporting rent teams with service charge-related queries.
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• Contributing to service charge-related projects and ensuring compliance with legislation and best practices.
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What We’re Looking For:

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• Knowledge of landlord and tenant legislation, particularly regarding service charges.
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• Proven experience delivering service charges in a customer-focused environment.
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• Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation).
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• Familiarity with ERP and CRM systems.
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• Excellent communication skills, adaptable to different audiences.
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Why Join? This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents' satisfaction and the organisation's success.
Apply now to become part of a forward-thinking team!