Service Co-ordinator/Administrator

Prodrive Recruitment Ltd are seeking an experienced Administrator/Service Co-ordinator to join their clients busy office. This is a full time position, working 35 hrs per week - Monday to Friday, with a generous 6 weeks holiday and an annual Performance Related bonus.

The Role

* Assist customers with enquiries both over the phone and via email/ online messaging.

* Clear and transparent communication to customers and the team.

* Ordering of Parts for equipment and posting them out to Engineers as necessary.

* Raising calls on internal CRM software for any faults/repairs.

* Raising quotations for repairs, obtaining Purchase Orders and Scheduling engineers.

* Invoice completed Faults/Agreed Repairs/Parts.

* Despatch parts for Customers via couriers or postal services..

* Provide cover for other team members during leave/absence.

* General team support.

* Contribution to and focus on continuous business improvement.

* Due to the nature of the role, you may need to be flexible about start and finish times and working additional hours.

Experience / Skills / Knowledge:

* Confident communicator, accurate, approachable, flexible and ability to multi-task.

* Place great importance on providing the best customer service.

* Strong team worker with ability to work on own initiative.

* Ability to move and change systems and processes within a growing business.

* Ability to problem-solve and adapt to different situations within a fast-paced environment.

* Competent in Word, Excel, PowerPoint, and Outlook.

* Experience of using databases.

* Numerate, and confident with the written word.

* Confident telephone manner.

* A ‘can do’ attitude, willingness to learn and desire to succeed.

* Excellent attention to detail to ensure work is completed accurately.

* Approachable and friendly manner to assist others within the department.

Qualifications:

* Due to location, a Full current UK driving licence and own transport will be necessary