Service Controller

Job Title: Service Controller

Location: Didcot

Hours: 42 hours per week – Variable any 5 from 7

Salary: £41,000 - £43,000

 

WHAT TO EXPECT

A busy environment that will require a practical, motivated and enthusiastic individual to cover duties in the Control Room of a busy Passenger Service Vehicle depot. Operating to the highest standards ensuring that customers get the service they deserve. So, if you are a people person, can resolve difficult situations in a friendly and polite manner, then this role could be for you.

 

What you'll do as the Service Controller:

• Supervise the depot run-out / run-in


• Ensure correct, safe, legal and efficient operation of the bus services


• Deal with outside agencies e.g Local Authorities


• Conduct on-bus revenue protection checks and roadside observation duties


• Complaint investigations


• Coach and support drivers daily


• Working knowledge of health and safety with the willingness to obtain the IOSH Qualification


• Support the Engineering Team with vehicle queries

What you'll need to be a Service Controller:

• Work flexibly either alone or as part of a team


• Experience of staff rostering


• Ability to write reports


• Be able to organise and motivate in challenging conditions


• Must hold a category B manual licence and PCV licence.