Service Coordinator

Job Title:�Service Co-ordinator

Location:�Bradford

Job Type:�Full Time, Permanent

Salary:�Negotiable, depending on experience

Job Overview

The�Service Co-ordinator�will be responsible for the day-to-day management of the field service team, ensuring efficient handling of both reactive and planned callouts. You will work closely with other co-ordinators to deliver exceptional service levels to customers. Reporting to the Head of Service, this role will require effective communication, coordination, and problem-solving skills to ensure all service requirements are met.

Key Responsibilities

• Manage Workloads:�Oversee reactive, planned, and commissioning workloads for the field service team.


• Customer Enquiries:�Handle inbound and outbound customer inquiries, ensuring that customer expectations are managed and addressed in a timely manner.


• General Administration:�Provide general departmental administration support, including processing engineer timesheets and issuing RAMs (Risk Assessment Method Statements).


• Warranty Processing:�Handle warranty processing and collaborate with other departments to support warranty-related tasks.


• Engineer Scheduling:�Review and manage engineer schedules, work reports, and parts requirements. Provide quotations and schedule follow-up visits as necessary.


• Customer Communication:�Proactively advise customers on routine maintenance requirements and follow up on outstanding issues. Deal with customer complaints and escalate issues when necessary.


• Internal and External Reporting:�Compile and present reports for both internal teams and external customers.


• Liaise with Suppliers and Warehouse:�Coordinate with suppliers, internal spares teams, and the warehouse to ensure parts are delivered ahead of scheduled engineer visits.

Key Requirements

• Organised & Hardworking:�Ability to manage multiple tasks effectively in a dynamic environment.


• Team Player:�Works well within a team and can adapt to change efficiently.


• Communication Skills:�Strong communication skills, with experience in customer service (face-to-face or over the phone), ideally in a fast-paced environment.


• Computer Literate:�Proficient in Microsoft 365 packages and able to quickly learn new software systems.


• Experience:�Previous experience in customer service, ideally in an engineering environment, is advantageous but not essential.

Package

• Salary negotiable depending on experience.