Service Coordinator

Are you passionate about providing exceptional customer service and ensuring smooth operations? We are looking for a dedicated�Service Coordinator�to join our team!

Key Responsibilities:

• Customer Interaction:�Manage inbound calls and emails, providing estimates and lead times to ensure high customer service standards.

• Efficient Call Management:�Answer all calls within SLA, aiming for first call resolution.

• Service Order Management:�Track service orders from logging to completion, updating technician schedules and linking repairs to purchase orders.

• Proactive Communication: Keep customers informed on service order status and spare part delivery.

• Customer Ownership:�Provide a dedicated point of contact for service orders.

• Scheduling: Proactively schedule planned service orders for timely completion.

What You Need to Succeed

• Solid experience in customer service�


• Competent with MS office especially Outlook and Excel


• Good verbal and written communication skills

What you can expect from us

• International career development opportunities


• Part of One Team who thrive from collaboration and drives continuous improvement


• Supports working families through enhanced family friendly policies and flexible working patterns.


• Supporting individual learning, development and growth within the Company


• We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.


• Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.