Service Delivery Administrator

Administrator - Operations Department

�26,000 pa

Neath - Onsite

Videalert, part of Marston Holdings Ltd., are seeking an experienced and detail-oriented Administrator to join our fantastic Transportation Technology Team.

You will be creating work orders for the production process of our product from the sale to creation and delivery to our customer. Previous experience is not required as training will be given but attention to detail and accuracy will be needed.

This role is critical in ensuring the quality and efficiency of our delivery processes through effective workflow management..

What you will be doing:

• Controlling and managing work orders into Production.
• Monitoring the progress of work orders and providing regular updates to internal stakeholders on status and any issues.
• Supporting the coordination of our despatch process, liaising with our Field Engineers to ensure our product is sent to the correct location via our logistics solution.
• Conducting quality audits via our asset management system, to ensure accuracy of the information held for our clients.
• Supporting the end-to-end change management process within HALO ITSM, ensuring all changes are tested prior to release, reviewed, and approved in accordance with ITIL standards.
• Working with our Power Bi team to implement and maintain reports, to enable accurate reporting.
• Occasionally travelling to other sites.

What you will need:

• Excellent working knowledge of the Microsoft 365 Suite.
• Computer literate.
• Excellent Analytical and problem-solving skills.
• Ability to prioritise work to meet deadlines
• Exceptional communication and interpersonal skills Knowledge and Skills.
• Experience of using HALO ITSM or similar IT Service Management Tool would be ideal but not essential.
• Flexibility to travel to other sites with occasional overnight stays,

What is in it for you:

• Salary: up to �26,000 per annum.
• Full Time, 37.5 hours per week.
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
• 25 days holiday + bank holidays
• Cycle to work scheme.
• Enhanced Maternity and Paternity Package NB this is subject to eligibility.

If this sounds like the role for you, please apply.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

Videalert and Vortex, Part of Marston Holdings Ltd., are the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. We are renown for the delivery of environmental sensors, networks and data solutions that support improved air quality and decarbonisation initiatives.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.