Service Delivery Manager

ole Title: Service Delivery Manager
Location: London Bridge
Role Purpose:
Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.
Have a good understanding of mechanical and electrical services within a major building and the operation and maintenance of all services under an M&E contract with fabric elements.
It is the assistant managers role to support the Technical Services Manager by being an integral member of the team delivering engineering excellence across the full spectrum of services.
The hours of work are days only 08:00 17:00 or to support operations as required
Main Duties & Responsibilities:
Conduct daily operations of the building and systems giving oversight to PPM, reactive, H&S and compliance as directed:-
Control and operate all systems within the buildings in a competent, effective and efficient manner
Oversight of HVAP/LVAPs and training
Ensure shift teams issue relevant site Permits as part of the Safe System of Work
Manage completion of PPM and reactive tasks and update current systems.
Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk
Identification of materials required to be ordered in a timely manner and source/procure items within timescales.
Comply with both statutory and company health, safety and environmental regulations and policies.
Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders.
Ensure that Specialist Service Provider works are completed, the quality of work is inspected and recommendations are escalated to the Technical Manager
Managing shift teams to ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping
The Supervisor will be expected to operate, and trouble shoot all building systems but not be limited to the following:
Building Management Systems and electrical monitoring
Blind Control system
Air handling, air conditioning and terminal units - VAV and CRAC
Window Vent Systems
AV Controls Systems
Cooling tower plant
Domestic water services
Fire prevention and detection systems
Sprinklers and wet risers
Fire alarm and voice alarm
VESDA
Fire suppression
Variable speed drives
Generators, load banks and controls
AC, DC single phase and three phase motors
UPS systems, batteries, static switches and associated controls
Emergency lighting
High and Low voltage switch panels and associated breakers
Skills:
Appropriate experience within Building Services
Excellent communication skills and the ability to deal with staff and Customers at all levels
Formal qualification in electrical/mechanical engineering
Experience as an end user of a Building Management Systems
Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook)
Self-motivated and able to work on own initiative as well as part of a team
Excellent numeracy and literacy skills, with experience of report writing
Qualifications:
18th Edition IEE: Wiring & Installation
Previously LV/HV Authorised Person
C&G 2360 Parts 1 and 2 or equivalent
C&G 2391 - Desirable
Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills
Personal Attributes:
Reliable and conscientious
Pro-active in achieving the highest standard of operation must be enthusiastic to deliver a good service to the Customer
Ability to lead, motivate and direct a small team of technicians/operatives
Well-presented and approachable manner
Confidence and commitment to providing a high quality, professional service
Ability to develop a good understanding of the customers business requirements
Good written and verbal communication skills
Ability to prioritise work tasks
Adaptable and flexible in approach to work required
Effective problem-solving skills
Ability to remain calm under pressure
Reliable
Detail conscious
Employee Benefits:
Overtime x1.5 on weekday and x2 on weekends
24 days holiday plus bank holidays (pro rata into shifts for shift workers)
Ability to buy and sell holidays buy 5 days & sell 2 days
Life assurance
Auto-enrolment company pension scheme
Employee Assistance Program (EAP)
Cycle to work scheme
Purchase an electric vehicle via salary sacrifice
Employee discounts with various brands
Learning and development programs, training and career opportunities.
What you can expect from us
Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Join us on our journey to provide service and engineering excellence in one of the most iconic buildings in the world.
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