Service Delivery Manager
Posted 3 days ago
- Cullompton, Devon
- Any
- External
- Expires In 3 months
Job Description: Service Delivery Manager
Location: Cullompton
Position Type: Permanent
Salary: 45k (depending on experience)
About:
Franklin Bates are delighted to be working with one the leading B2B retailers in the UK whom are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. As a business they are known for: Exceptional Products, Great Customer Experience, Privately Owned and being specialists in their domain. With this in mind and due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager.
Job Overview:
Being the Service Delivery Manager, you will be managing/leading a team of talented 1 st & 2 nd line Support. Running a smooth and efficient Service is paramount, incorporating the Helpdesk, Incidents and day to day problems that arise. The growth of the function is part of the role and will require a focussed Systems Process/Ways of Working such at ITIL to become the standard.
Key Skills:
Ideally an ERP, Supply Chain, WMS or Retail background
Retail or eCommerce
Hardware & Software incident support
ITIL
Qualifications:
Experience: 5yrs + in a similar role
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to resolving issues.
Team Player: Excellent communication and teamwork skills.
Why Join Us:
Innovative Environment: Work with cutting-edge technology and a forward-thinking team.
Professional Growth: Opportunities for career advancement and continuous learning.
Collaborative Culture: A supportive and inclusive work culture that values diversity.
*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.*
Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
TPBN1_UKTJ
Location: Cullompton
Position Type: Permanent
Salary: 45k (depending on experience)
About:
Franklin Bates are delighted to be working with one the leading B2B retailers in the UK whom are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. As a business they are known for: Exceptional Products, Great Customer Experience, Privately Owned and being specialists in their domain. With this in mind and due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager.
Job Overview:
Being the Service Delivery Manager, you will be managing/leading a team of talented 1 st & 2 nd line Support. Running a smooth and efficient Service is paramount, incorporating the Helpdesk, Incidents and day to day problems that arise. The growth of the function is part of the role and will require a focussed Systems Process/Ways of Working such at ITIL to become the standard.
Key Skills:
Ideally an ERP, Supply Chain, WMS or Retail background
Retail or eCommerce
Hardware & Software incident support
ITIL
Qualifications:
Experience: 5yrs + in a similar role
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to resolving issues.
Team Player: Excellent communication and teamwork skills.
Why Join Us:
Innovative Environment: Work with cutting-edge technology and a forward-thinking team.
Professional Growth: Opportunities for career advancement and continuous learning.
Collaborative Culture: A supportive and inclusive work culture that values diversity.
*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.*
Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
TPBN1_UKTJ