Service Desk Analyst - G4

Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Service Desk Analyst to join their Service Desk Team. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy.

With the launch of the Digital Transformation Strategy, it's time to modernise and secure the university's IT Services, supporting their ambitious visions for a digital future.

As part of this critical initiative, we are seeking an experienced Service Desk Analyst to play a key role in shaping the future of IT Services at the university. If you're passionate about technology, innovation and making a difference, this is a unique opportunity to contribute to an exciting digital transformation journey.

You will solve a variety of IT issues and problems with different devices and technologies. You will aim to provide first time fixes through the ticket systems. You will be customer focused with excellent communication skills via phone call and email.

This role doesn't require any previous experience, just and interest in a career in IT and willingness to learn and grow.

Experience of interest:

* Providing a professional customer experience for all users via the chat-bot, email, face-to-face and phone.

* Escalating to the senior team members for complex issues.

* Maintaining technical knowledge articles and documents to share with the wider IT services team.

* Excellent communication skills, with the ability to translate technical information.

What's in it for you?

Salary: £22,681 - £25,138| 26 days holiday plus approx.16 Bank Holidays/days the University is closed by custom (including Christmas) - 42 days a year! | Great pension options | + Plenty more

Interested and want to learn more? Click Apply!