Service Desk Analyst - German Speaking

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Erdington, Birmingham.

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The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

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Key Responsibilities:

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• Support stores with any IT related issue
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• Resolve queries and issues with their EPOS till systems
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• Effectively resolve escalated calls.
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• Direct any requests to correct department and source the information they need to operate
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• Communicate with different retail stores
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• Support the European Operations team on projects and tasks
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Skills:

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• Fluent in German
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• Ideally you'll have previous Service Desk Analyst or Customer Service experience
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• Customer Service experience
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• You will be a keen team player.
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• You will be computer literate; familiar with Microsoft Office packages.
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• IT Literate
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In return our client is offering a basic salary of £27,000 along with an excellent benefits package.

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This role offers flexibility to work from home 2 days a week / work remote

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Advancing People Multilingual - Recruitment Specialists

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Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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