Service Desk Coordinator

Think Specialist Recruitment are delighted to be working with a leading brand who have offices based within the Elstree area. This company are looking for a Service Desk Coordinator to join their team of 7. The successful candidate will be a great team player with strong communication and organisational skills, previous experience within a scheduling position and working with engineers would be desirable.
The successful candidate will need to be based locally to the office as this is a fully office based role.
The working hours for this position are Monday - Friday 8:30am - 5:30pm with 1 in 4 weekends, the weekend hours will be 8:30am - 4:30pm with 2 days off the following week.
Some of the duties will include:

• Planning all reactive jobs on behalf of customers
• Ensure all planned works are attended within the right timescales
• Maximise daily job completion by being aware of engineers working areas
• Regular reporting for clients and internal functions
• Supporting engineers to achieve maximum daily output
• Closing down open jobs once completed
• Supporting the quotation process for customers
• Providing a high level of service to customers
• Working well as part of a team as well as on own initiative

The suitable candidate:

• Strong communication skills on all levels
• Previous experience within a similar position
• Strong organisation skills with the ability to prioritise a heavy workload
• Great team player with the ability to work on own initiative
• Good analytical skills
• Good time management skills
• Great listening skills
• Proactive with an enthusiastic approach to work

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support