Service Desk Engineer

Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders.

Key Responsibilities

• Provide 2nd line support for hardware and software issues across the business.

• Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems.

• Maintain and support manufacturing-specific IT systems and applications.

• Support Windows environments

• Perform root cause analysis to prevent recurring technical issues.

• Manage and update IT documentation, asset tracking, and user guides.

• Collaborate with 1st and 3rd line support teams to escalate complex issues.

• Support IT infrastructure, including switches, routers, and Wi-Fi networks.

• Ensure all IT activities comply with security and compliance policies.

• Assist in IT projects, upgrades, and rollouts.

Experience

• Proven experience in a 2nd line IT support role.

• Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners).

• Familiarity with manufacturing or industrial IT systems is highly desirable.

• Ability to work independently and prioritise tasks in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Does this sound like your next role? If so click apply now.