Service Desk Manager

Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes?�
Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends.
Job Title:�Service Desk Manager�

Location:�Birmingham - 2 days on site per week�

Salary:��45k-50k�

Hours:�Mon-Fri, 9-5 (some on call required on an adhoc basis)
Responsibilities:�

- Set up team function, recruitment, onboarding and training new staff��

- Focussing on team development�

- Set up ITIL processes for the new ticketing system�

- Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota' d basis
Skills:

- Experience as a Service Desk Manager�

- Previous experience with setting up a new team function/ Team recruitment�

- Setting up processes/ SLAs for a new system
Please apply as directed!�