Service Desk Support- (Photocopiers)

Role : Photocopier Service Desk Support
Location : Edinburgh
Package of up to �30,000 for an experienced engineer (37.5 hour week) , 30 days annual leave (incl statutory holidays), pension scheme .
Concept are actively seeking a skilled professional with a background in the print sector to join a busy team as a Service Desk Engineer. This site-based role involves providing 1st line technical assistance to customers so a solid background within print is essential .

Requirements:

• Solid experience in the print / MFD / Photocopier sector.
• Passion for technology and a knack for resolving technical challenges.
• Provide first-line support.
• Assist with IT support tasks, including troubleshooting
• Diagnose and resolve networking issues, collaborating with other IT team members as needed.
• Document all customer interactions in the support system.

Skills and Qualifications:

• 10 years + within print
• Strong interest in software troubleshooting techniques and methodologies.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical skills with keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

The Application

To apply for this position please follow the link on this page or send your CV to If you would like more information on this vacancy, or any others we may have, please contact Nikki on (phone number removed)