Service Engineer
Location: London and Surrounding areas - Field Based
Patch: Surrounding Counties of Berkshire, Oxfordshire, North London to West London, Central London.
Salary: £33,999 plus London Weighting for eligible candidates
Company Car included
Hours of Work: 37.5 Monday - Friday
About Us: Our client is dedicated to delivering exceptional service and maintaining the highest standards. They pride ourselves on our commitment to excellence and our passion for providing top-notch solutions to our clients.
Job Description: We are currently seeking a skilled and experienced Service Manager on behalf of our prestigious client. As a Service Manager, you will play a crucial role in ensuring the delivery of on-site servicing in accordance with company's standards. You will oversee a team of service technicians and collaborate closely with other departments to uphold commitment to quality and customer satisfaction.
Responsibilities:
- Coordinate and schedule on-site servicing activities, ensuring timely and efficient execution.
- Installation and maintenance of company products on customer sites.
- Conduct regular inspections and quality checks to ensure that servicing tasks are performed to the highest standards.
- Develop and implement training programs to enhance the skills and capabilities of the service team.
- Maintain accurate records of service activities, including documentation of work performed, parts used, and customer communication.
- Monitor service performance metrics and implement improvements to optimize efficiency and customer satisfaction.
- Planning and booking of servicing work
- Attend regular service meetings via team and head office
Requirements:
- Experience in appliances or white goods
- Proven experience in a service management role.
- Excellent leadership and communication skills, with the ability to effectively manage and motivate a team.
- Exceptional problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
- Valid driver's license and willingness to travel as needed.
Preferred Qualifications:
Benefits:
- 25 days annual leave plus Bank Holidays
- Birthday Day off
- Christmas shutdown
- Annual leave buy and sell scheme
- Pension salary sacrifice scheme
- Active social committee
How to Apply: Please apply through this advert and we will be in touch with more information.