Service Engineer

Service Engineer

Location: London and Surrounding areas - Field Based

Patch: Surrounding Counties of Berkshire, Oxfordshire, North London to West London, Central London.

Salary: £33,999 plus London Weighting for eligible candidates

Company Car included

Hours of Work: 37.5 Monday - Friday

About Us: Our client is dedicated to delivering exceptional service and maintaining the highest standards. They pride ourselves on our commitment to excellence and our passion for providing top-notch solutions to our clients.

Job Description: We are currently seeking a skilled and experienced Service Manager on behalf of our prestigious client. As a Service Manager, you will play a crucial role in ensuring the delivery of on-site servicing in accordance with company's standards. You will oversee a team of service technicians and collaborate closely with other departments to uphold  commitment to quality and customer satisfaction.

Responsibilities:

• Coordinate and schedule on-site servicing activities, ensuring timely and efficient execution.


• Installation and maintenance of company products on customer sites.


• Conduct regular inspections and quality checks to ensure that servicing tasks are performed to the highest standards.


• Develop and implement training programs to enhance the skills and capabilities of the service team.


• Maintain accurate records of service activities, including documentation of work performed, parts used, and customer communication.


• Monitor service performance metrics and implement improvements to optimize efficiency and customer satisfaction.


• Planning and booking of servicing work


• Attend regular service meetings via team and head office

Requirements:

• Experience in appliances or white goods


• Proven experience in a service management role. 


• Excellent leadership and communication skills, with the ability to effectively manage and motivate a team.


• Exceptional problem-solving abilities and attention to detail.


• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.


• Valid driver's license and willingness to travel as needed.

Preferred Qualifications:

• Good secondary education

Benefits:

• 25 days annual leave plus Bank Holidays


• Birthday Day off


• Christmas shutdown


• Annual leave buy and sell scheme


• Pension salary sacrifice scheme


• Active social committee

How to Apply: Please apply through this advert and we will be in touch with more information.