Service Improvement Manager

Claims Service Improvement Manager Salary: Agenda for Change, band 7 (£43,742 - £50,056)Location: NHSR Leeds offices with an option of hybrid working or fully remote / home working Closing date: 11 July 2024 at 23:59 pm If you are interested in applying for this role, please submit a covering letter with your CV via e-mail directly to ##### by the date specified or apply via easy apply option with LinkedIn.Your covering letter should be no more than 2 type written pages of A4. Please summarise / use bullet points as needed. Your application should cover detailed work history and job responsibilities, set out your suitability and must cover relevant, transferrable skills, addressing how you meet the essential criteria for this role in terms of your background, experience and career achievements to date.About the team:The Claims Service Improvement Team operates within a continuous improvement environment by developing, maintaining, and improving operational processes, systems and procedures using established service improvement methodologies. This often requires engagement and collaboration with internal and external stakeholders, planning solutions, carrying out impact assessments, and developing new protocols and best practice guidance to support the change. The team is also responsible for ensuring that the claims procedure manuals, day-to-day guides for the Claims function, and any associated process maps and template letters, remain up to date.The team is known for its strong and supportive culture, where every voice is valued and significant. Collaboration and teamwork are highly encouraged, and the team members work together and with internal and external stakeholders to achieve common goals. The work of the team is interesting, engaging and provides constant opportunities for growth and learning.About NHS Resolution:NHS Resolution is a not-for-profit arm’s length body of the NHS working for healthcare providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.Join NHS Resolution and be part of the wider NHS family.We are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.We share learning for improvement and preserving resources for patient care.NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:ProfessionalWe provide a professional, high quality service, working flexibly to find effective and efficient solutions.ExpertWe bring unique skills, knowledge, and expertise to everything we do.EthicalWe are committed to acting with honesty, integrity, and fairness.Respectful​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.Reflecting our values, we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn pageThe opportunity:We are seeking a talented Service Improvement Manager to join the team on a permanent contract basis.The position reports directly to the Service Improvement Team Leader and collaborates with a team of Senior Service Improvement Managers. The primary responsibilities of this role are to support the research, planning, and implementation of new and improved protocols, processes and ways of working across the Claims function and help identify processes and improvement opportunities to improve efficiency. The post holder will contribute to the development of best practices and risk identification, while also providing support to mitigate any potential challenges.The post holder will support the triage and monitoring of recommendations for process reviews and improvements which are received by the Service Improvement Team via direct approaches and requests from other parts of the Claims Function or wider organisation and will help organise workshops and the process mapping of claims processes across the Claims function.An understanding of working within a claims management environment and knowledge of clinical negligence and/or personal injury claims would be of benefit. Attention to detail and enthusiasm for data quality, service improvement and integrity are essential.What you’ll bring: The successful applicant you should demonstrate a combination of skills, qualities, and experience that align with the team's objectives and responsibilities and evidence the following competencies:Excellent oral and written communication skillsExcellent organisational skills and ability to multi-taskExperience in successfully managing a demanding workload to tight deadlines.Analytical and innovative way of thinkingExperience of working with and drafting data reports, detailed documentation and data visualisation tools is also desirable.Please refer to the Job Description and Person Specification for more information. What we offer in return:Competitive salary and benefits package.Opportunities for career growth and development.Collaborative and innovative work environment.Work in a progressive environment towards data-driven strategies.A commitment to diversity, equality, and inclusion.Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.Commitment to support individuals in having a work and life balance, offering flexible working arrangements.When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.24 hours employee assistance programme from Health Assured (EAP)Eye care vouchers for SpecSavers.Health service discounts.Blue Light card, a discount service for the emergency services and the NHS.Cycle to work scheme.Season ticket loan scheme.Additional information: Closing date: 11 July 2024 at 23:59pm We reserve the right to close the advertisement early, should we receive sufficient applications.You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible.This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.