Service Lead Brent

Join the Caridon Foundation Team: Supporting People in a Life Beyond Housing!

Caridon Foundation provides supported accommodation in Brent, Croydon and Harlow.

Under our provision we are required to provide care, support, and one-to-one

supervision on a weekly ongoing basis, conducting specific key work sessions based on

a person-centred approach. We are committed to working in line with Housing Benefit

Regulations and Quality Assurance Framework (QAF).

We are passionate about our tenants and the communities in which they live. Our aim is

to provide housing to individuals who are unable to secure accommodation without

support, and then support them throughout their tenancy to become fully independent.

Job title: Service Lead - Brent

Salary: £30,000-32,344

Location: Brent

Hours: 37.5 hours per week, Monday to Friday 9am to 5pm

Contract type: Full-time

The role

The role involves building and maintaining strong relationships with clients and

stakeholders, delivering personalised housing plans, and supporting clients in

accessing specialist services. Key responsibilities include supervising Housing Support

Officers, managing benefits and complex cases, handling complaints, and coordinating

maintenance issues. The position requires regular reporting on voids, evictions, and

arrears, ensuring high standards in service quality. Additional duties involve ensuring

team coverage, safeguarding, data protection, recruitment, training, and maintaining

effective communication with clients and agencies.

The ideal candidate will have at least two years of team management experience,

excellent leadership, communication, and organisational skills, and the ability to work

independently. They should be compassionate in supporting vulnerable clients and

knowledgeable in essential Health & Safety standards, including first aid and hygiene

protocols.

This post is subject to an Enhanced Criminal Record Check (DBS)

What are we looking for?

• Ability to listen and communicate effectively
• Good written communication and numeracy skills
• Basic IT skills
• Full clean UK Driving License
• Knowledge of Housing Legislation
• Experience working in housing and providing services to social housing residents
• Experience building strong partnerships with agencies like social services, police and local authority

Why join our team?

Working with Caridon means your part of a team committed to making a positive impact on

people's lives. You'll not only grow in your career, but also contribute to transforming housing

solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team

ensures that you feel supported every step of the way. Whether you're just starting out or

looking to advance your career, we provide ample opportunities for growth.

What is in it for you?

• Health benefits package including life cover and cash back plan on medical treatments
• Company events including team-building activities and Christmas parties
• Competitive company pension plan
• Employee referral scheme
• Discount platform on favourite brands and services
• Generous 33 days of annual leave allowance
• Paid sick allowance

Diversity and Inclusion

We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves,

and an opportunity to reach their full potential. We celebrate diversity and support our

colleagues through various initiatives and staff networks. Our commitment is to build a strong,

diverse workforce and foster an inclusive environment where everyone can thrive