Service Lead Croydon

Housing Support Officer Croydon - Job Description

Join the Caridon Foundation Team: Supporting People in a Life Beyond Housing!

Caridon Foundation provides supported accommodation in Brent, Croydon and Harlow. Under our provision we are required to provide care, support, and one-to-one supervision on a weekly ongoing basis, conducting specific key work sessions based on a person-centred approach. We are committed to working in line with Housing Benefit Regulations and Quality Assurance Framework (QAF).

We are passionate about our tenants and the communities in which they live. Our aim is to provide housing to individuals who are unable to secure accommodation without support, and then support them throughout their tenancy to become fully independent.

Job title: Housing Support Officer
Salary: £25,900 - 28,000
Location: Croydon
Hours: 37.5 hours per week, Monday to Friday 9am to 5pm or 10am to 6pm
Contract type: Full-time

The role
the role involves supporting tenants to achieve their housing and personal goals through tailored Personal Housing Plans and risk assessments. Key responsibilities include weekly client contact, assisting with tenancy management, budgeting, income maximisation, and addressing debt and rent arrears. The position also requires facilitating repairs, conducting property, and health and safety inspections, and ensuring regular revie of risk assessments and support plans. Collaboration with external agencies, addressing antisocial behaviour, promoting well-being, and implementing harm reduction strategies are integral. Additionally, it involves creating realistic housing move-on plans and managing tenancy breakdowns through referrals to relevant stakeholders. Adherence to confidentiality, data protection, and organizational policies is essential. Flexibility to handle ad hoc tasks and team support as needed is also required, alongside compiling monthly statistics and maintaining service standards.

The ideal candidate will have at least two years of team management experience, excellent leadership, communication, and organisational skills, and the ability to work independently. They should be compassionate in supporting vulnerable clients and knowledgeable in essential Health & Safety standards, including first aid and hygiene protocols.

This post is subject to an Enhanced Criminal Record Check (DBS)

What are we looking for?

• Ability to listen and communicate effectively
• Good written communication and numeracy skills *
• Basic IT skills
• Full clean UK Driving License
• Knowledge of Housing Legislation
• Experience working in housing and providing services to social housing residents
• Experience building strong partnerships with agencies like social services, police and local authority

Why join our team?
Working with Caridon means your part of a team committed to making a positive impact on people's lives. You'll not only grow in your career, but also contribute to transforming housing solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team ensures that you feel supported every step of the way. Whether you're just starting out or looking to advance your career, we provide ample opportunities for growth.

What is in it for you?

• Health benefits package including life cover and cash back plan on medical treatments
• Company events including team-building activities and Christmas parties
• Competitive company pension plan Employee referral scheme
• Discount platform on favourite brands and services
• Generous 33 days of annual leave allowance
• Paid sick allowance

Diversity and Inclusion
We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves, and an opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks. Our commitment is to build a strong, diverse workforce and foster an inclusive environment where everyone can thrive