Service Manager - Brigg Depot

Farmstar Ltd. was incorporated in 1988 and has been a leading dealer of agricultural machinery, equipment and supplies. Dedicated to providing a high quality of service to cover the requirements of farmers, contractors, local authorities and others. Farmstar Ltd has 4 established depots serving the Yorkshire, North/South Nottinghamshire, and Lincolnshire areas!

We are currently recruiting for a passionate and dedicated individual to join the Farmstar Team as a Service Manager based at our Brigg Depot!

As a Service Manager you are primarily responsible for managing the day-to-day activities associated with the service department overseeing, managing and guiding a small group of Technicians. A successful service manager strives to continually improve the functions and efficiency of the Service Department by meeting budget goals, providing leadership and management of department employees, and cultivating strong customer relationships.

Hours: 40 hours per week (weekend work required and extended harvest hours when necessary)

Salary: Competitive Salary DOE

Location: Based at Brigg�

The main duties for this role are as follows:

• To be the prime contact for the service department at the depot


• Daily management of service technicians through planning and allocating work to ensure an efficient and smooth operating department


• The monitoring of cash flow and invoicing


• Ensures high levels of engagement and coordination


• Provide customers with estimated time of arrival, attendances and parts


• Manage customer needs and expectations


• Meet CSI standards


• Communicate with suppliers to get the best possible solution to all customer critical situations that arise


• To comply with Health and Safety responsibilities


• Familiarity of profit/loss management and reporting


• Manage a small team, providing guidance and support in order to maximise efficiency


• Manage training and development needs


• Document warranty work as per manufacturers' requirements and dealership policy

Ideally to fulfil this role you must have:

• A proactive person with a can do attitude


• Agricultural experience is desirable but not essential


• Good communication skills both written and verbal with the ability to be diplomatic in certain situations


• Ideally need experience with planning, scheduling, customer service, and have strong organisational skills.


• Proactive and methodical in approach to problem solving


• Ability to manage, coach and motivate staff, helping to ensure a welcoming, friendly environment


• The willingness to work unsociable hours on a rota basis


• IT Literate with a keen eye for detail

Benefits:

• Competitive Pay


• Enhanced annual leave


• Lucrative bonus scheme


• Long term service scheme


• Comprehensive training plan which includes internal and external agricultural manufacture training


• Company vehicle, phone and laptop