Service Manager / MCN / Community and Residential Services
Posted a day ago
- Eastbourne, East Sussex
- Any
- External
- Expires In 3 months
Service Manager with a comprehensive understanding of multiple compound needs (MCN), working knowledge of domestic abuse and good team development and coaching experience is required for a well-established organisation based in East Sussex.
PLEASE NOTE: Due to the gender specific nature of this role, applications can only be accepted from women candidates. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010.
SALARY: £46,000 FTE / £25,300 Actual Salary per annum (based on 22.14 hours per week) + Benefits
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 22.14 hours per week, worked over 5 days, to include 1 day at the weekend each week, alternating between Saturday and Sunday
There is a requirement to work some evening and regular weekends and to be on-call as part of an agreed rota for which an appropriate payment will be made
LOCATION: Eastbourne, East Sussex
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Manager with a comprehensive understanding of multiple compound needs (MCN), working knowledge of domestic abuse and good team development and coaching experience .
As the Service Manager you will be accountable for the strategic oversite, performance and operational management of the Multiple Compound Needs (MCN) service, providing holistic community and residential services and support to survivors of domestic abuse.
Working as the Service Manager you will promote the work undertaken and ensure that the survivors are supported appropriately in accordance with legislation, policy guidelines and best practice in respect of risk management, public protection, survivor safety, housing support and broader rehabilitation.
Delivery includes a range of programmes, groups and key work sessions within the premises and the community, as well as outreach and follow-on support from point of survivor exit from the residential element of the service, in the community and prison.
DUTIES
Your duties as a Service Manager include:
Day to day running of the MCN service (including the premises), ensuring appropriate use of resources, people and funds
Managing the bed spaces within the accommodation, from referral criteria, process and application to compliance within the premises, ensuring residents behave in pro-social way, potentially managing evictions if necessary
Responsible for embedding a supportive, enabling environment for residents, through interaction with senior management, partner agencies, survivors, stakeholders
Manage the premises in accordance with DAHA accreditation standards
Engage in key strategic stakeholder forums to actively seek and identify opportunities for new innovations to provide additional services for survivors engaged with the MCN service
Work collaboratively with existing stakeholders to provide services within the East Sussex area and at times, wider Sussex communities
Overall management of the processing of payments for the service including receipt of service charge from residents and processing Enhanced Housing benefit returns to the local authority to ensure payment
Providing leadership and guidance to staff
Take responsibility for the teams compliance with safeguarding policies and procedures and enable individual team members to reflect on the quality of practice
Line management and recruitment of employees - to direct, supervise, support and manage the performance of all members of staff working within the premises
Take responsibility to develop staff and the team within a learning environment
Ensure standards are being met by countersigning, dip sampling and quality assuring the work of the team and others where needed
Manage and account for locally devolved budgets and provide statistical information as required
Represent and implement the organisation in a positive manner, including attendance at meetings with relevant stakeholders
Develop and maintain productive working relationships with all stakeholders
Continued review and development of local policy and practice in relation to the service
As part of the management team, to participate in the development and implementation of local and service wide strategies and objectives
Undertake First Aid if a resident is injured or self-harms
CANDIDATE REQUIREMENTS
Essential
Due to the gender specific nature of this role, applications can only be accepted from women candidates. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010
Comprehensive understanding of multiple compound needs
A good working knowledge of domestic abuse and in particular, survivors experience
A comprehensive understanding of the requirements of working in a residential environment
Experience of working in an environment with complex and challenging delivery needs
Strong knowledge and understanding of principles underpinning effective delivery of services that meets the needs of vulnerable and complex women
Clear understanding of equal opportunities and anti-discriminatory practice
Experience of coaching and team development
An understanding of risk management, safeguarding and public protection and its implication on practice, within a residential setting
First Aid Qualified or willing to undertake and maintain the qualification
An understanding of the benefits system, particularly relating to housing
Excellent interpersonal skills with the ability to multi-task, work independently and in a team environment
Ability to work flexibly across a 24/7, 365-day service
Desirable
Experience of managing a residential service
Experience of processing benefit claims
Understanding of the housing needs of survivors
Social Work qualification
This role is subject to an enhanced check level 2 which includes an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate.
The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12881
Part-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Eastbourne, East Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ
TPBN1_UKTJ
PLEASE NOTE: Due to the gender specific nature of this role, applications can only be accepted from women candidates. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010.
SALARY: £46,000 FTE / £25,300 Actual Salary per annum (based on 22.14 hours per week) + Benefits
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 22.14 hours per week, worked over 5 days, to include 1 day at the weekend each week, alternating between Saturday and Sunday
There is a requirement to work some evening and regular weekends and to be on-call as part of an agreed rota for which an appropriate payment will be made
LOCATION: Eastbourne, East Sussex
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Manager with a comprehensive understanding of multiple compound needs (MCN), working knowledge of domestic abuse and good team development and coaching experience .
As the Service Manager you will be accountable for the strategic oversite, performance and operational management of the Multiple Compound Needs (MCN) service, providing holistic community and residential services and support to survivors of domestic abuse.
Working as the Service Manager you will promote the work undertaken and ensure that the survivors are supported appropriately in accordance with legislation, policy guidelines and best practice in respect of risk management, public protection, survivor safety, housing support and broader rehabilitation.
Delivery includes a range of programmes, groups and key work sessions within the premises and the community, as well as outreach and follow-on support from point of survivor exit from the residential element of the service, in the community and prison.
DUTIES
Your duties as a Service Manager include:
Day to day running of the MCN service (including the premises), ensuring appropriate use of resources, people and funds
Managing the bed spaces within the accommodation, from referral criteria, process and application to compliance within the premises, ensuring residents behave in pro-social way, potentially managing evictions if necessary
Responsible for embedding a supportive, enabling environment for residents, through interaction with senior management, partner agencies, survivors, stakeholders
Manage the premises in accordance with DAHA accreditation standards
Engage in key strategic stakeholder forums to actively seek and identify opportunities for new innovations to provide additional services for survivors engaged with the MCN service
Work collaboratively with existing stakeholders to provide services within the East Sussex area and at times, wider Sussex communities
Overall management of the processing of payments for the service including receipt of service charge from residents and processing Enhanced Housing benefit returns to the local authority to ensure payment
Providing leadership and guidance to staff
Take responsibility for the teams compliance with safeguarding policies and procedures and enable individual team members to reflect on the quality of practice
Line management and recruitment of employees - to direct, supervise, support and manage the performance of all members of staff working within the premises
Take responsibility to develop staff and the team within a learning environment
Ensure standards are being met by countersigning, dip sampling and quality assuring the work of the team and others where needed
Manage and account for locally devolved budgets and provide statistical information as required
Represent and implement the organisation in a positive manner, including attendance at meetings with relevant stakeholders
Develop and maintain productive working relationships with all stakeholders
Continued review and development of local policy and practice in relation to the service
As part of the management team, to participate in the development and implementation of local and service wide strategies and objectives
Undertake First Aid if a resident is injured or self-harms
CANDIDATE REQUIREMENTS
Essential
Due to the gender specific nature of this role, applications can only be accepted from women candidates. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010
Comprehensive understanding of multiple compound needs
A good working knowledge of domestic abuse and in particular, survivors experience
A comprehensive understanding of the requirements of working in a residential environment
Experience of working in an environment with complex and challenging delivery needs
Strong knowledge and understanding of principles underpinning effective delivery of services that meets the needs of vulnerable and complex women
Clear understanding of equal opportunities and anti-discriminatory practice
Experience of coaching and team development
An understanding of risk management, safeguarding and public protection and its implication on practice, within a residential setting
First Aid Qualified or willing to undertake and maintain the qualification
An understanding of the benefits system, particularly relating to housing
Excellent interpersonal skills with the ability to multi-task, work independently and in a team environment
Ability to work flexibly across a 24/7, 365-day service
Desirable
Experience of managing a residential service
Experience of processing benefit claims
Understanding of the housing needs of survivors
Social Work qualification
This role is subject to an enhanced check level 2 which includes an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate.
The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12881
Part-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Eastbourne, East Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ
TPBN1_UKTJ