Service Manager

An exciting vacancy has arisen for a highly motivated and experienced Service Manager to join a leading provider of high-quality industrial solutions, renowned for their commitment to innovation, quality, and customer satisfaction. They serve a diverse clientele across various industries, ensuring optimal performance and reliability of their systems. The successful candidate will be responsible for overseeing the service department, ensuring exceptional service delivery, managing a team of service technicians, and maintaining strong relationships with their customers.
Key Responsibilities:

• Manage and lead the service department to ensure high-quality service delivery
• Coordinate and schedule service activities, ensuring timely and efficient completion
• Supervise and support a team of service technicians
• Maintain and enhance customer relationships
• Monitor service performance metrics and implement improvements to achieve departmental goals
• Handle customer inquiries, complaints, and escalations professionally and effectively
• Develop and maintain service procedures, policies, and standards
• Play an active role in recruitment of new team members as well as providing training and development opportunities to existing colleagues

To be considered for this Service Manager position:

• Proven experience in a service management role, preferably within an industrial, engineering or technical field
• Experience within Gas systems, heating, cooling or HVAC would be ideal
• Strong leadership and team management skills
• Technical knowledge of industrial systems and related equipment is highly desirable
• Proficiency in using service management software and tools
• A proactive and customer-focused approach

Benefits:

• Comprehensive benefits package, including health insurance and pension plan.
• 25 days holiday plus bank holidays

If you are a Service Manager in Sudbury or the surrounding areas and are interested in applying for this role but want to know more about the company and culture, why not give Mark a call at Prime Appointments.

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