Service Manager

Service Manager

Location: Leeds
Salary: Up to �43,259 per annum DOE
Reports To: Regional Manager / Director
Main Purpose:
The Service Manager will oversee the management of a neurological rehabilitation service in Leeds, ensuring the highest standards of care and support. The role involves leading a multidisciplinary team, maintaining regulatory compliance, managing budgets, and driving business development. The manager is responsible for supporting individuals during their assessment and rehabilitation periods, ensuring a safe and empowering environment for recovery.

Main Responsibilities:

• Provide leadership and management support, promoting a positive culture among staff.
• Oversee senior teams and clinicians to ensure high standards of care and performance.
• Manage recruitment, induction, training, and staff compliance with regulations.
• Develop and implement person-centred care and rehabilitation plans, tailored to individual needs.
• Ensure the service operates within budget and meets financial objectives.
• Promote the service to external stakeholders, driving new business opportunities and managing planned changes.
• Monitor quality standards in collaboration with quality assurance teams to ensure continuous improvement.
• Ensure the environment and facilities are safe, well-maintained, and conducive to supporting recovery.
• Lead service user assessments, support plans, and reviews, empowering individuals throughout their recovery journey.

Personal Development, Supervision, and Training:

• Keep up to date with best practices in social care and leadership, promoting innovation and addressing any poor practices.
• Participate in regular supervision, training, conferences, and professional development opportunities.
• Actively contribute to internal and external team meetings.

Policies and Procedures:

• Ensure adherence to policies related to staff management, service delivery, and health and safety.
• Manage compliments and complaints in line with organisational guidelines, ensuring prompt resolution.
• Embed principles of equality, diversity, and inclusion in all practices.

Person Specification:
Essential:

• QCF (NVQ) Level 5 Diploma in Health and Social Care or equivalent qualification, or a commitment to work towards one.
• Extensive experience managing residential services, staff, and budgets.
• Strong knowledge of statutory requirements, legislation, and care outcomes.
• Ability to work effectively within a multidisciplinary team and manage complex services.
• Proficient in IT, especially Microsoft Office.

Desirable:

• Educated to degree level/QCF Level 5 in Health/Social Care.
• Experience in business planning and change management within the healthcare sector.
• ICT skills qualification.

Other Requirements:

• Full driving licence and the ability to travel for the role.
• Flexibility to work unsociable hours as needed.

Salary: Up to �43,259 per annum DOE
For more information, please contact Emma Brown (phone number removed) option