Service Manager

Service Manager
Young Women & Girls

Location: Hammersmith, Finsbury Park, Stratford
Contract Type: Fixed Term - 3 Months minimum
Hours: 25 hours per week (Ideally spread across 5 days. Must include Wednesdays)

About the Role

An exciting opportunity has arisen for an experienced Service Manager to lead a dedicated team supporting young women and girls (aged 13-18) who have been victims or witnesses of crime. This service is committed to empowering young women and girls through trauma-informed, gender-sensitive, and holistic approaches, helping them build confidence, resilience, and access essential support services.

The Service Manager will oversee the day-to-day delivery of the service, ensuring high-quality support is provided, managing a team of frontline advocates, and fostering strong partnerships with external agencies to enhance service provision.

Key Responsibilities

• Lead, manage, and develop a team of specialist Advocates, ensuring high-quality service delivery.
• Monitor performance, provide coaching and feedback, and ensure the team meets key performance indicators and contractual outcomes.
• Oversee case management and ensure compliance with safeguarding protocols and data management policies.
• Build and maintain partnerships with external agencies, ensuring the service is well integrated within the wider support system.
• Support frontline staff in risk management, needs assessment, and advocacy for young women and girls with complex needs.
• Develop and maintain an inclusive, collaborative team culture, fostering professional growth and staff well-being.
• Ensure effective reporting, service evaluation, and quality assurance processes are maintained.

Essential Experience & Skills:

• Proven experience in managing support services within criminal justice, domestic abuse, youth work, or a related field.
• Strong knowledge of safeguarding legislation and best practices in supporting vulnerable young women and girls.
• Experience in staff management, including recruitment, training, supervision, and performance monitoring.
• Ability to build effective partnerships and collaborate with external agencies.
• Excellent crisis management, problem-solving, and decision-making skills.
• Strong organisational and time management skills, with the ability to manage a varied workload.
• A commitment to equality, diversity, and a trauma-informed approach.

Desirable Experience & Skills:

• A relevant qualification in criminal justice, social work, youth work, or a related field.
• Experience working in a co-located setting with other agencies.
• Knowledge of trauma-informed and gendered approaches in supporting young women facing multiple disadvantages.
• Experience in quality assurance, report writing, and contract management.

How to Apply

To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. For further infomation, please contact Oliver Jefferson on (url removed) or call (phone number removed)