Service / Office Manager
Posted 8 days ago
- East Calder, West Lothian
- Any
- External
- Expires In 3 months
Job Title: Service / Office Manager
Location: West Lothian
Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)
About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!
We are looking for a problem solver who can work at a fast pace and see what others don’t. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.
Key Responsibilities:
* Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
* Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
* Utilise your knowledge of Microsoft platforms and software to enhance team performance.
* Maintain strong relationships with clients, partners, and stakeholders.
* Escalate issues where suppliers and engineers have failed to respond within contract timescales.
* Perform any other ad hoc duties as required.
Skills and Experience Required:
* Proven experience as a Service / Office Manager or in a similar senior management role.
* Strong leadership and organisational skills.
* Excellent communication and interpersonal abilities.
* Strategic thinking and problem-solving aptitude.
* Ability to work under pressure and handle multiple tasks simultaneously.
* Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
* Familiarity with CAFM/Ticketing systems.
* Strong sense of urgency and attention to detail.
* Ability to multi-task and enjoy a challenge.
* Good working knowledge of Microsoft Office and Microsoft Teams.
* Ability to manage direct reports and work both independently and as part of a team.
Working Hours:
* Monday – Friday, 9am-5.30pm
* Some out-of-hours work required on a rota basis every month.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career progression and professional development.
* A supportive and dynamic work environment
Location: West Lothian
Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)
About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!
We are looking for a problem solver who can work at a fast pace and see what others don’t. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.
Key Responsibilities:
* Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
* Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
* Utilise your knowledge of Microsoft platforms and software to enhance team performance.
* Maintain strong relationships with clients, partners, and stakeholders.
* Escalate issues where suppliers and engineers have failed to respond within contract timescales.
* Perform any other ad hoc duties as required.
Skills and Experience Required:
* Proven experience as a Service / Office Manager or in a similar senior management role.
* Strong leadership and organisational skills.
* Excellent communication and interpersonal abilities.
* Strategic thinking and problem-solving aptitude.
* Ability to work under pressure and handle multiple tasks simultaneously.
* Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
* Familiarity with CAFM/Ticketing systems.
* Strong sense of urgency and attention to detail.
* Ability to multi-task and enjoy a challenge.
* Good working knowledge of Microsoft Office and Microsoft Teams.
* Ability to manage direct reports and work both independently and as part of a team.
Working Hours:
* Monday – Friday, 9am-5.30pm
* Some out-of-hours work required on a rota basis every month.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career progression and professional development.
* A supportive and dynamic work environment