Service Supervisor

Service Supervisor - Manchester
Prestige Franchised Motor Dealership
Salary:
Basic - £31,000
OTE - £35,000
Hours:
Mon - Fri - 8.00am - 6.00pm
Sats - 8.30am - 12.30pm (1 in 4)
Our client, one of the best employers in the North West, are looking to recruit an experienced Senior Service Advisor/ Service Supervisor for their franchised, prestige car dealership.
Our clients Service Supervisors are an integral part of the service team.
Your role is to ensure delivery of exceptional customer service, standards and processes.
You will work closely with the Service Manager and the team to help create long-lasting relationships that build the service offering for now and in the future.
As part of a busy team, you will be an active team player who is continually focussed on the needs of the customer.
Excellent communication and good IT skills are essential.
The Job:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer complaints within the department.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
- 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date.
- Dealing with customers face to face, assisting the Aftersales Manager with day to day duties, deal with customer complaints
About You:
- Our client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career.
- You should have the drive and leadership skills to push the department forward, implementing new ideas along the way.
- Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive.
Benefits:
- Up to 27 days holidays (based on length of service), plus 8 bank holidays
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children's Christmas party & staff party
- Staff discounts
- Subsidised prestige car scheme for employees
- Onsite parking
- Staff canteen
Further training and development will be provided with excellent career prospects.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

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