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Service/Warranty Administrator

Posted 15 hours ago

  • Dartford, Kent
  • Permanent
  • £31,000 /Yr
  • Sponsored
  • Expires In a month

Service/Warranty Administrator



Salary up to £31,000 pa with bonus



Belvedere





The main purpose of the role is to oversee and process all service/warranties within policy guidelines and ensure maximum profitability for each repair.





Key Responsibilities




  • Check and raise retail pro-forma invoices for quotation and passing to the customer.

  • Reconcile warranty and finance company,  self-billing invoices (SBIs).

  • Raise warranty and Finance credit notes for customer accounts.

  • Investigate and resolve queries for warranty and PFL accounts.

  • Manage all warranty & finance job cards and determine from the technicians write up those claims which are warranty or for finance company.

  • Ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.

  • Liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.

  • Manage all referred and rejected claims daily, ensuring all are resolved in a timely manner

  • Manage daily all parts label requests from the Manufacturer

  • Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.

  • Ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.





Hours of work



Monday to Friday, 2 weeks 07.00-17.00  and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00





Skills Required




  • Must have experience within Commercial vehicles or cars

  • Strong customer service and communication skills

  • Excellent Administration and organisational skills



If this role is of interest, please contact Anjna Mahey for more information.