ServiceNow ITAM Senior Analyst

We are partnered with a reputable global consultancy that are looking for a Senior ITAM Analyst to work on a very exciting LONG-TERM CONTRACT in the FINANCIAL SERVICE sector.

Role: ServiceNow ITAM Senior Analyst
Rate: Up to £500 per day (inside IR35)
Location: Glasgow, UK
Style: Hybrid
Duration: 6 months (initially view to extend)

The Role:
Customers ITAM Data Quality Operations function is to facilitate and drive improvements to completeness and accuracy of IT asset data in the Firm's Configuration Management System (ServiceNow AMDB / CMDB), Technology Asset Inventory System Catalogue (TAISC) and Technology Asset Inventory Data Warehouse (TAIDW) encompassing all Firm affiliates and newly acquired entities.

REQUIRED SKILLS
Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
Strong written/verbal communication skills
Strong Client (Internal) Management & Stakeholder Management Skills
Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
Ability to set and meet deadlines.
Excellent attention to details with ability to identify data trends and patterns.
Strong sense of ownership and accountability; should be able to act independently.
Ability to work as part of a multi-region distributed team.
Individual must be able to multi-task effectively.
Evaluating changes and updates to source production systems.

DESIRED SKILLS
Critical Thinking/Problem Solving
Systems Thinking/Solution Design
Institutional knowledge of MS IT processes and systems
Excellent written and verbal communication
ServiceNow report building
ServiceNow Performance Analytics
Power BI report building
ITAM/CMDB implementation

Key Responsibilities:
Driving accuracy of the asset lifecycle stage in the Configuration Management System
Drive accuracy / completeness of attributes required to support ITAM processes and controls.
Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
Identification of authorized assets
Creating / maintaining register of IT asset inventory data quality issues.
Reporting / observability of IT asset data quality.
Develop / execute / oversee data validation processes where required.
Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
Support compliance and audit requirements

Key Skills:
Bachelors degree.
Experience with ServiceNow
ITIL4 Foundations
ITAM/Configuration Management
Problem Management: Kepner-Tregoe method or 5 whys method
JIRA Project Management

If you are interested and have the relevant experience, please apply promptly and we will contact you to discuss it further.

Yilmaz Moore
Senior Delivery Consultant
London | Bristol | Amsterdam

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