Services Specialist

Gi Group are looking for an experienced Service Specialist to join one of our clients in the Leicester area. MATERNITY COVER
The client:
Our client is the world leader in non-destructive testing, they offer the broadest portfolio of industrial inspection solutions. Their solutions include radiography and computed tomography, remote visual inspection, ultrasound and eddy current technologies. Our client ensures safety, quality and productivity for their customers across major industries around the world.
The job:

• Service Specialist
• Maternity Cover (9 months)
• Monday - Friday day shift
• �38k per annum OR �19.50 p/h

Key Responsibilities:

• Develop an in-depth understanding of Visual Product Line Service portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.
• Owning the Handover process for Service Contracts, from Inquiry To Order to Remittance, which involves reviewing contracts and proposals.
• Entering orders in SAP system, managing billing, revenue recognition plans, and database updates.
• Building and nurturing strong customer relationships.
• Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.
• Optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability.
• Upholding meticulous records of contract-related information and consistently updating databases to guarantee precise data flow, providing valuable insights to pertinent stakeholders.
• Championing a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.
• Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.
• Increasing contract renewal rates by fostering positive relationships with customers and demonstrating the value of renewing contracts with our company.
• Improving customer experience by ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels.
• Ensuring healthy project margins by closely monitoring costs, identifying opportunities for cost savings, and optimizing operational efficiency to maximize profitability on projects.

Requirements for the role:

• Bachelor's Degree from an accredited college or university, or a High School Diploma with a minimum of 3 years of industry experience role.
• Previous similar experience in contract management
• Computer skills with familiarity of MS Office products
• Fluency in English, additional languages are advantageous.

To be considered for the Service Specialist role, please call us on (phone number removed)

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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