Shift Planner Coordinator

Shift Planner Coordinator in Pocklington:

About Us:�We are a group of companies that includes a�leading healthcare agency providing temporary staffing solutions to the health and social care sector. We are committed to delivering high-quality, reliable, and responsive staffing services to our clients, which include healthcare facilities, care homes, and domiciliary care providers.

Role Overview:�As a Shift Planner Coordinator, you will play a vital role in coordinating the temporary staff required for our clients in the healthcare and social care sector. You will be responsible for managing shift allocations, ensuring effective communication between clients and staff, and handling any issues that may arise during out-of-hours shifts. The role involves working with our CRM system to track shift schedules and staffing requirements, as well as being part of an on-call rota for handling emergencies and urgent staffing requests outside of regular office hours.

Key Responsibilities:

• Shift Management:�Plan, allocate, and update shift schedules for healthcare staff based on client needs, ensuring coverage is always maintained for each shift.


• On-Call Rota:�Participate in an out-of-hours on-call rota to provide support to both clients and workers during evenings, weekends, and public holidays. Address any issues, cancellations, or urgent staffing needs as they arise.


• Issue Resolution:�Proactively address and resolve any issues that occur on shifts, such as absenteeism, lateness, or other concerns, ensuring minimal disruption to service.


• CRM Management:�Regularly update and maintain accurate records in the CRM system, including shift allocations, worker availability, and client requirements.


• Client Communication:�Maintain ongoing communication with clients to ensure their staffing needs are met, provide updates on staffing availability, and manage any changes or issues effectively.


• Worker Communication:�Regularly communicate with temporary staff to confirm shift details, provide updates, and resolve any concerns. Act as a liaison between the client and worker.


• Compliance:�Ensure all shifts comply with industry regulations, health and safety standards, and company policies. Address any concerns around worker compliance or performance.


• Reporting:�Provide regular reports on shift coverage, attendance, and any other metrics required for team or management review.


• Continuous Improvement:�Contribute ideas to improve the shift planning process, staff management, and client satisfaction.

Ideal Candidate:�We are looking for an individual who thrives in a fast-paced, customer-focused environment. The ideal candidate will have:

• Experience in healthcare recruitment or a care role with knowledge of the healthcare sector (e.g., care assistant, healthcare recruitment coordinator).


• Strong communication skills, both written and verbal, with the ability to maintain professionalism in all situations.


• Excellent organization and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.


• A proactive attitude, with a strong ability to problem-solve and resolve issues efficiently.


• Experience with CRM systems or scheduling software (preferably in a healthcare setting).


• Ability to work flexibly and be part of an on-call rota for out-of-hours support.


• A positive and adaptable approach, willing to handle changing situations and demands.


• A passion for the healthcare sector and delivering high-quality care services.

Benefits:

• Competitive salary


• 25 days annual leave plus public holidays


• Opportunities for career development and progression within the healthcare sector


• A supportive and dynamic team environment

Training and development opportunities