Shop Manager

Shop Manager | Chelmsford | Temporary (October – December)| Full and Part-time hours available| £11.44 per hour
Our client is the UK's largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities including national organisations such as Cancer Research UK, Alzheimer's Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. In the last 10 years alone, they have raised over £22.5 million for UK charities and £2.7 million for local community projects.
Each year the company facilitate the opening of a national chain of pop-up shops to operate in the festive season. This role supports that network of shops to maximise income.
Are you the right person for the job?
Experience across customer-facing environments
Experience of working under own initiative within an established commercial framework
Organisational skills
Time management skills
Able to demonstrate an understanding of the retail sector, ideally within a charity context
Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
Commercial awareness and ability to make decisions to drive revenue
Organising in-shop events and other sales promotions
Ability to communicate with a variety of people at different levels
Understands excellent customer service and can act as an ambassador for our client in their local community
Responds with agility to changing consumer and partner needs to maximise all opportunities
Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
Demonstrates a passion for CFGC's vision, mission and values
What will your role as a Shop Manager look like?
Responsible for managing all aspects of the shop.
To actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities
Communicating and working effectively with other shop managers to ensure day to day operations are met
Meet sales targets, increasing sales and profit for the shop
To manage the set-up processes of the shop including the processing of deliveries and reporting of discrepancies
To discuss layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans
To manage stock levels, replenishing accordingly and liaising with Regional Manager to request top ups of stock
Set up the EPOS system and train volunteers accordingly
Responsible for cash handling, reconciling EPOS and all banking procedures
Identify volunteer recruitment needs action recruitment campaigns in discussion with Regional Manager
The shop manager will be required to cover shifts in the absence of volunteers
Support the marketing team with activities to raise the profile of the shop and organisation in the local community
Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
To offer exceptional customer service
To support any other tasks that support the day to day running of the shop and team
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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