Showroom Manager (Winchester)

Job Title: Showroom Manager - Winchester

Reports To: Head of Portfolio Retail

Job Overview: The Showroom Manager will oversee the daily operations of a high-end lighting and homewares showroom. With a focus on delivering exceptional customer experiences, the manager will lead a team to meet and exceed sales targets while maintaining the highest standards of product presentation and staff performance. The role requires a strong understanding of luxury retail, a passion for design and architecture, and the ability to cultivate relationships with customers and suppliers.

Responsibilities and Duties:

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  Manage the day-to-day operations of the showroom, ensuring smooth functioning.

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  Showcase a curated selection of premium lighting and homewares to attract and engage customers.

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  Oversee staff schedules, performance, and training to maintain a motivated and efficient team.

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  Drive sales by meeting and exceeding showroom and team targets, maximising leads and conversions.

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  Handle inbound enquiries, whether in person or via phone, with professionalism and expertise.

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  Maintain accurate databases and systems to streamline showroom operations.

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  Lead the showroom's social media presence to enhance visibility and customer engagement.

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  Provide hands-on support and mentorship to colleagues, fostering a culture of excellence.

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  Deliver first-class customer service and sales advice, setting an example for the team.

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  Ensure effective communication between the showroom and other departments, such as logistics and customer care.

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  Identify opportunities for showroom events to drive brand awareness and customer engagement.

Requirements:

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  Proven management experience in high-end or luxury retail, preferably within the lighting or furniture sectors.

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  In-depth knowledge of lighting and furniture suppliers, trends, and the design industry.

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  Track record of achieving and exceeding sales targets as an individual and team leader.

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  Strong leadership skills with the ability to train, inspire, and retain a high-performing team.

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  Proactive mindset for improving sales processes, customer experiences, and operational procedures.

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  Ability to build and nurture professional relationships with key individuals and companies.

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  Creativity and initiative to organise showroom events and promotions.

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  Problem-solving skills and a passion for the design and architecture industry.

Role Details:

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  Full-time position.

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  5-day workweek, based on a rota (Monday to Saturday showroom opening).

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  Salary dependent on experience.

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  High-end lighting and furniture sales experience is essential, along with proven retail management expertise.

This role is ideal for a driven and creative individual with a passion for luxury retail and a desire to lead a successful showroom team. Please send your CV to (url removed)