Snr Customer Success Manager – Cyber Security, pre-IPO, SaaS, German Speaker, London

Snr Customer Success Manager – Cyber Security, pre-IPO, SaaS, German speaker, London My client is leading Cyber Security vendor who are expanding their Customer Success team in Europe. We are looking for a German speaker based in London to support customers in the DACH region. Responsibilities As a Senior Customer Success Manager, you will be responsible for all post sales activities including adoption/onboarding, retention, and growth within our strategic accounts.Develop and maintain key relationships with stakeholders across your account baseYou will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximise the value customers receive from the platformBuild a strategic roadmap for every customer that defines how they should consume and adopt the products to meet their desired outcomesBe the voice of the customer internally, including feeding customer priorities into the Product team for issues and enhancementsWork with the Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best experience possible to their customers Requirements5+ years of experience in customer success, technical account management, Professional Services, or related, customer-facing roleIdeally you will have worked within the Cyber Security or Enterprise SaaS environmentProven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platformExcellent communication skills verbal, written and presentationDetail-oriented with the ability to set priorities and be flexible in an ever-changing environmentMust be a fluent German speaker
To apply please send your CV to ##### WMTech WMTech is trusted by leaders in the Cyber Security, AI and Enterprise Software sectors to advise on talent strategy specifically for Start-Ups. Our clients are heavily VC backed, unicorn status, pre-IPO start-ups with pioneering technology.WMTech is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.