Spa Assistant Manager
Posted a day ago
- Broadway, Somerset
- Any
- External
- Expires In 3 months
This charming old coaching inn sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. Nestled in a tranquil corner of the hotel, our spa offers a serene escape with luxurious treatments, a state-of-the-art fitness suite, and a stunning indoor pool.
Spa Assistant Manager - What's in it for you?
£29,000 annual salary
Service charge paid monthly (non-contractual) - circa £2.5k per year
Free team meals included on duty
Awards of Excellence recognition
Length of service gifts
Cashback healthcare cover after probation
Continued career development with recognised training providers
Team Rate at our Iconic Luxury Hotels
Generous friends and family rate at Iconic Luxury Hotels
25% discount on all Food and Beverage
Discount on Spa treatments and products
Refer a friend incentive
Cycle to work scheme
Employee assistance programme
Team social events, seasonal gifts, and much more
Aim of the Spa Assistant Manager role:
Take ownership for covering all reception shifts with a rota system.
Ensure each new reception staff member goes through an induction and training programme.
Monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
Manage the Reception team, ensuring all treatments and fitness bookings are taken efficiently and accurately, and that all other administrative reception procedures are followed correctly.
Generate sales leads through outreach activities and corporate events.
Take prospective new members on show-rounds within the Spa and Hotel Facilities.
Contribute to the membership budget.
Ensure Lygon membership benefits align with current trends and competitive set.
Arrange and develop all Spa Events and provide appropriate costings within the department budgets.
Complete monthly retention calls.
Complete a weekly forecast spreadsheet.
Ensure membership packs are completed in a timely manner.
Spa Assistant Manager - About you:
Must have previous Spa Supervisory or Management experience.
Treatment background, including NVQ level 3 or equivalent qualification, is desirable.
Excellent communication skills and customer service required.
Keen eye for detail, organisational skills, and confidence in communicating with the team.
TPBN1_UKCT
Spa Assistant Manager - What's in it for you?
£29,000 annual salary
Service charge paid monthly (non-contractual) - circa £2.5k per year
Free team meals included on duty
Awards of Excellence recognition
Length of service gifts
Cashback healthcare cover after probation
Continued career development with recognised training providers
Team Rate at our Iconic Luxury Hotels
Generous friends and family rate at Iconic Luxury Hotels
25% discount on all Food and Beverage
Discount on Spa treatments and products
Refer a friend incentive
Cycle to work scheme
Employee assistance programme
Team social events, seasonal gifts, and much more
Aim of the Spa Assistant Manager role:
Take ownership for covering all reception shifts with a rota system.
Ensure each new reception staff member goes through an induction and training programme.
Monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
Manage the Reception team, ensuring all treatments and fitness bookings are taken efficiently and accurately, and that all other administrative reception procedures are followed correctly.
Generate sales leads through outreach activities and corporate events.
Take prospective new members on show-rounds within the Spa and Hotel Facilities.
Contribute to the membership budget.
Ensure Lygon membership benefits align with current trends and competitive set.
Arrange and develop all Spa Events and provide appropriate costings within the department budgets.
Complete monthly retention calls.
Complete a weekly forecast spreadsheet.
Ensure membership packs are completed in a timely manner.
Spa Assistant Manager - About you:
Must have previous Spa Supervisory or Management experience.
Treatment background, including NVQ level 3 or equivalent qualification, is desirable.
Excellent communication skills and customer service required.
Keen eye for detail, organisational skills, and confidence in communicating with the team.
TPBN1_UKCT