Spanish Speaking Customer Service Representative

Spanish-speaking Customer Service Representatives

Location: East Grinstead

Duration: 6-month temporary contract

Pay Rate: �14 - �15 per hour (full or part-time hours available)

Start Date: March 2025

Lloyd Recruitment Services is excited to be partnering with a well-established company in East Grinstead that is looking for Spanish-speaking Customer Service Representatives to join their team.

About the Role

This is an opportunity to support customers in the Emergency Services department, ensuring they receive the necessary assistance for incidents covered by overseas holiday insurance policies. You'll play a key role in delivering professional, efficient, and compassionate customer service, working in line with company procedures and policy limits.

Key Responsibilities:

• Handle inbound and outbound calls and emails professionally and courteously
• Accurately record and manage each case from start to resolution
• Provide clear advice to customers on claims and policy-related queries
• Escalate any concerns or service failures to the Deputy Manager

What We're Looking For:

• Fluency in Spanish (spoken & written) - essential
• Strong communication and customer service skills
• Ability to work both independently and within a team
• Highly organised with the ability to prioritise multiple cases
• Resilient under pressure and committed to delivering excellent service
• Minimum GCSE English Language or equivalent qualification

Working Hours & Training

• 35-hour working week, across 5 days (rota-based, covering 7 days)
• Full training provided

If you're a fluent Spanish speaker with a passion for customer service, we'd love to hear from you!
Apply today to find out more!
Refer a friend and you will receive a retail voucher of your choice up the value of �500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.