Store Design Manager

My client within the wonderful sector of Graden Retail, are searching for a Design Manager, Instore Experience. 

This role brings to life a best-in-class experience for our customers. Through collaboration across key functions as well as creative thinking and design the Design Manager – Store Experience will focus on all elements of the instore journey to drive sales and a great customer experience.

You will be required to travel to various stores around the UK and travel to head office to attend meetings, as and when required. 

Role contribution

• Specialist in the practice of designing and optimising retail and hospitality environments.


• Developing an overall vision that is in line with the brand purpose and creates an engaging customer experience.


• Use customer insight, competitor analysis and internal transactional data to develop recommendations around flow and customer journeys.


• Consider all aspects of the internal and external environment including brand execution, signage, lighting, flooring, furnishings, music and digital touch points.


• Collaborate with Space Planning, Brand Experience and Commercial teams to develop a cohesive instore environment that keeps both customer experience and commerciality at its core.


• Explore the role digital touchpoints play in the store and restaurant experience and how they integrate into the layout and customer flow.


• Ensure any activity is within agreed budgets and work with suppliers to ensure the most effective use of spend.


• Design and manage installation of permanent brand execution displays.


• Develop and maintain store brand standard blueprints for all areas.


• Explore and procure fixtures for new product ranges and/or stores.


• Ability to review and analyse data to make recommendations that drive an ROI.


• Source, onboard and manage relationship with a specialist external agency.


• Develop a core base of equipment suppliers and value engineer kit in line with business requirements.


• Oversee prototyping development and ensure they’re fit for purpose, in line with regulations (where appropriate) and signed off by the technical and/or Health and Safety team.


• Manage the overview of equipment and kit volumes by store, maintenance of kit and roll out of new items.


• High level of computer literacy, including Adobe, CAD, word, excel and power point.